Reporting to the Senior Manager Transaction Monitoring & Fraud Operations, the Fraud Manager will lead The Star Sydney's Fraud & Scams Operations function, ensuring the effective identification, assessment, management, and mitigation of fraud and scam risks across customers, products, and operations.

The role is responsible for the day-to-day leadership of fraud operations, including monitoring, investigations, case management, escalations, reporting, quality assurance, and continuous improvement. Working closely with stakeholders across the business, the Fraud Manager will drive customer protection outcomes, strengthen fraud controls, and enhance The Star's fraud risk management capability while ensuring compliance with approved policies, procedures, and delegated authorities.

This is a fantastic prospect where you can put your skills and knowledge to the test and help deliver a thrilling new era for the Financial Care team.

A few of your responsibilities:

- Lead day-to-day Fraud & Scams Operations activities
- Oversee fraud investigations and customer protection outcomes
- Review and approve complex, sensitive, and high-risk fraud cases within delegated authority
- Act as the primary escalation point for Fraud Analysts. Identify emerging fraud threats, trends, and control vulnerabilities
- Support fraud risk assessments and control effectiveness reviews
- Analyse fraud trends, typologies, detection performance, and investigation outcomes
- Drive continuous improvement of fraud processes, controls, and operational effectiveness
- Lead, coach, and develop a high-performing team of Fraud Analysts
- Manage team performance, capability development, and workforce planning
- Prioritise and allocate resources to support fraud risk and operational priorities

What we will be looking for:

- Extensive experience in fraud operations,



investigations, and case management within complex regulated environments.
- Proven success leading high-performing operational teams.
- Deep understanding of fraud typologies, scam risks, and fraud risk management frameworks.
- Demonstrated experience managing complex fraud investigations and incidents.
- Experience evaluating fraud controls and detection effectiveness and implementing improvements through established governance processes.
- Strong stakeholder management and communication skills, with the ability to influence outcomes across all levels of the business.
- Exceptional analytical, problem-solving, and decision-making capabilities.

About you: You are an experienced fraud professional and people leader with a passion for protecting customers and businesses from fraud and scam threats. You bring extensive experience in fraud operations, investigations, and risk management within a complex, regulated environment and thrive in leading teams through evolving risk landscapes.

With a strong understanding of fraud typologies, scam risks, and fraud risk management frameworks, you are confident managing complex and high-risk matters while balancing customer outcomes, regulatory obligations, and commercial priorities. You excel at using data, insights, and investigative findings to identify emerging risks, strengthen controls, and drive operational improvements.

A collaborative and influential leader, you are skilled at coaching and developing high-performing teams, building strong stakeholder relationships, and fostering a culture of accountability, continuous improvement, and customer protection.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.

📌 Fraud Manager (Sydney)
🏢 The Star Entertainment Group
📍 Sydney