About The Role:

- Lead and oversee all Front Office operations creating exceptional guest experiences and ensuring alignment with brand standards
- Take ownership of the day-to-day performance of the Front Office driving operational excellence and team engagement
- Drive continuous improvement across guest satisfaction colleague experience and financial performance
- Champion key performance metrics including RPS NPS loyalty programme enrolments and upselling initiatives
- Ensure seamless guest arrivals and departures through effective room allocation planning and front desk leadership
- Work closely with the Reservations team to optimise inventory maximise yield and support commercial outcomes
- Deliver personalised guest experiences by managing VIP arrivals group movements and special requests
- Oversee Front Office systems reporting and operational processes ensuring accuracy and efficiency
- Prepare forecasts and reporting ensuring compliance with financial audit and operational requirements
- Lead coach and develop a high-performing team while embedding Accors Heartist values and culture
- Foster a positive collaborative and guest-focused team environment
- Ensure all emergency communication and safety procedures are understood maintained and followed

Qualifications :

About You:

- Youll have a minimum of two years experience leading a front office team as a Front Office Manager or in a comparable hospitality leadership role
- A solid foundation in hotel operations backed by at least five years experience within Front Office




- Strong operational knowledge of Front Office procedures and Opera PMS
- Experience in forecasting budgeting and revenue management principles
- Demonstrated ability to manage rosters and labour costs while maintaining service excellence
- A confident and approachable leader who can motivate engage and inspire high-performing teams
- Exceptional communication skills with a passion for coaching and developing others
- Calm under pressure solutions-focused and committed to delivering outstanding guest experiences
- Highly organised tech-savvy and driven by continuous improvement and productive ways of working
- Flexibility to work a variety of shifts including weekends evenings and public holidays

Additional Information :

What is in it for you

- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training
- Be part of a dynamic hotel setting with a supportive and fun team
- Recognition of service anniversaries and Accor Tenure Milestones

We are unable to provide sponsorship for this role so Australian working rights are required.

Remote Work :

No

Employment Type :

Full-time

📌 Front Office Manager (Hobart)
🏢 AccorHotel
📍 Hobart