About Us: Renaissance Info Systems is a technology and digital recruitment agency, connecting contract and permanent professionals with clients across Asia-Pacific. We aim to differentiate ourselves through our level of responsiveness, and our understanding that comes from being an IT recruitment agency from the IT Industry. Our recruiters balance sophisticated and simple inter-personal techniques to assure a strong candidate network.

Know More: http://www.reninfo.com.au

Oracle Fusion HCM support consultant

Role: HCM Application Management Services (AMS) Consultant

Experience: 5+ Years (adjust as required)

Location: Melbourne, Australia

Role Overview

We are seeking an experienced HCM AMS Consultant to provide functional application support, maintenance, and continuous improvement services for Oracle HCM Cloud applications. The consultant will be responsible for incident resolution, service request management, system configuration, quarterly release support, stakeholder engagement, and ensuring adherence to agreed service levels. The specific HCM modules in scope will be defined separately.

Modules: Core HR, absence, recruitment, learning, Talent and succession, performance and goals, Compensation, AI Studio

Key Responsibilities

- Provide L2/L3 functional support for Oracle HCM Cloud applications.
- Analyze, troubleshoot, and resolve incidents, defects,



and service requests within SLA timelines.
- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
- Support Oracle quarterly release analysis, regression testing, and production deployment activities.
- Conduct root cause analysis for recurring issues and recommend permanent solutions.
- Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
- Prepare operational reports, service metrics, and governance updates.
- Identify opportunities for automation, process improvements, and service optimization.
- Participate in knowledge management activities and maintain support documentation.

Required Skills

- Robust experience in Oracle HCM Cloud Application Support and Maintenance.
- Good understanding of Incident, Problem, Change, and Service Request Management processes.
- Experience working in AMS/Managed Services environments with SLA-driven support.
- Strong troubleshooting, analytical, and stakeholder management skills.
- Experience in testing, release management, and quarterly patch validation.
- Excellent communication and documentation skills.

Reshu Seth

Recruitment Consultant

Renaissance InfoSystem

M: +61 478 487 026

E: [email protected]

W: http://www.reninfo.com.au

📌 Oracle Fusion HCM consultant/Oracle Fusion HCM support consultant (Melbourne)
🏢 Renaissance InfoSystems
📍 Melbourne