About the Company

World Wide Technology

About the Role

World Wide Technology is looking for a Change Manager to join our Strategic Resourcing practice. This is a contract role supporting one of WWT’s enterprise customers. The selected candidate will be employed by one of WWT’s Empaneled partner. This role offers the prospect to work alongside highly motivated individuals on high-performance teams delivering impactful network solutions in complex enterprise environments.

Employment Type: 12 months Contract

About the Role A Change Manager is responsible for ensuring that changes to the organisation's technology services are assessed, approved, implemented, and reviewed in a controlled manner that minimises risk and disruption to business operations. The primary objective of the role is to improve service stability by driving high-quality change planning, robust governance, effective risk management, and continuous improvement across the Change Management lifecycle.

The role is also expected to work collaboratively across teams within and the multiple business units within the Customer Group, supporting continuous improvement and project-related activity associated with Change Management. The Change Manager is responsible for the governance, administration, assurance, maintenance, and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards are adhered to, and service disruption resulting from change activity is minimised. The Change Manager will work proactively with technical and business stakeholders to improve the quality of change submissions, strengthen change planning and implementation practices, and increase organisational confidence in the Change Management process. The role will drive process compliance, support governance forums, oversee Emergency and Expedited Change processes, and ensure lessons learned from change-related incidents are captured and actioned through collaboration with Incident and Problem Management teams. The role is accountable for promoting a culture of risk awareness, quality, accountability, and continual improvement across the Change Management lifecycle. The role will require a minimum of 3 days a week in the office.

Responsibilities

- Supporting the ongoing maturity of the organisation's Change Management capability.




- Driving consistent adoption of Change Management policies, standards, and governance controls across Technology Services.
- Providing oversight, challenge, and assurance of change activity to reduce the risk of change-related incidents.
- Working collaboratively with Change Owners, Incident Management, Problem Management, Service Management and Technology teams to improve change outcomes and organisational learning.

Job Purpose:

- Work collaboratively across teams within and the multiple business units within the Customer Group, supporting continuous improvement and project-related activity associated with Change Management.
- Be responsible for the governance, administration, assurance, maintenance, and continual improvement of the enterprise Change Management practice.
- Support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards are adhered to, and service disruption resulting from change activity is minimised.
- Work proactively with technical and business stakeholders to improve the quality of change submissions, strengthen change planning and implementation practices, and increase organisational confidence in the Change Management process.
- Drive process compliance, support governance forums, oversee Emergency and Expedited Change processes, and ensure lessons learned from change-related incidents are captured and actioned through collaboration with Incident and Problem Management teams.
- Promote a culture of risk awareness, quality, accountability, and continual improvement across the Change Management lifecycle.
- Be in the office a minimum of 3 days a week.

Key Accountabilities (List in order of importance and time spent)

- Change Management Governance
- Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management.
- Implement and support the Change Management practice across the organisation.
- Maintain and continuously improve Change Management policies, standards, controls, and procedures.




- Provide governance and oversight of the end-to-end Change Management process.
- Ensure change activities are conducted in accordance with organisational policies and audit requirements.
- Identify opportunities to improve change controls, governance, and service stability.
- Act as a subject matter expert for Change Management processes and best practices.
- Support Change Advisory Boards (CABs) and other governance forums.

Change Assurance and Quality Management

- Review and validate changes to ensure appropriate assessment of risk, impact, and implementation approach.
- Challenge incomplete, inaccurate, or poor-quality change submissions.
- Work directly with Change Owners to improve change quality and planning standards.
- Ensure appropriate testing, validation, communication, and rollback plans are documented.
- Promote consistency in change risk assessment and categorisation.
- Monitor and report on change success rates, failed changes, and change-related incidents.
- Identify trends and recurring causes of change failure and drive improvement initiatives.

Emergency and Expedited Change Management

- Govern Emergency and Expedited Change processes.
- Ensure emergency changes receive appropriate review, approval, and documentation.
- Provide oversight and challenge of high-risk and urgent change activities.
- Conduct post-implementation reviews of emergency and expedited changes where required.
- Identify recurring emergency changes and work with stakeholders to improve planning and reduce future occurrences.
- Monitor compliance with emergency change controls and escalation procedures.
- Collaboration with Problem and Incident Management
- Develop strong working relationships with Incident Management and Problem Management teams.
- Participate in investigations of change-related incidents and service disruptions.
- Support root cause analysis activities where change is identified as a contributing factor.
- Own and coordinate post-incident follow-up actions assigned to Change Management following change-related incidents.
- Ensure actions assigned through Problem Management are tracked, progressed, and completed within agreed timescales.
- Drive accountability across technology teams for implementing corrective and preventative actions.
- Ensure lessons learned from incidents are embedded into Change Management processes and governance controls.
- Stakeholder Management

📌 Change Manager (Melbourne)
🏢 World Wide Technology
📍 Melbourne