Job Type: Full-time

Are you an organised, customer‑focused administrator who thrives in a fast‑paced environment? Join a supportive, high‑performing team where your communication skills, attention to detail, and proactive approach will make a real impact on the customer experience.We are seeking a Claims Officer to manage insurance building claims from start to finish, ensuring exceptional service to our clients, insurers, subcontractors, and internal teams.About the RoleIn this role, you will be the first point of contact for insured customers, providing updates, coordinating schedules, and ensuring a smooth claims process. You’ll work closely with estimators, supervisors, and insurers while managing a variety of administrative tasks that keep projects moving efficiently.This is a customer‑centric position where no two days are the same, perfect for someone who enjoys variety, problem‑solving, and delivering high‑quality service.Key ResponsibilitiesProvide prompt, professional customer service via phone and email Manage inboxes, allocate enquiries, and coordinate workflow Log recent claims and schedule customer appointments.Process approvals, contracts, payments, and documentation Keep customers updated throughout their claim Allocate jobs to supervisors and track progress Maintain and update internal and insurer systems Support admin tasks including invoicing, data entry, and filing Ensure compliance, assist with audits,



and maintain accurate reporting Manage claims end-to-end with a customer-first approach Build strong relationships with clients, subcontractors, and teams Meet KPIs and contribute to a positive, safety-focused cultureSkills & ExperienceExperience in insurance building or a similar claims‑based role (highly desirable)Strong administration background with excellent computer skillsConfident using Microsoft Office and multiple internal systemsFast and accurate typing skillsExceptional verbal and written communicationHigh attention to detail and strong organisational skillsProactive, team‑oriented, and KPI‑drivePositive attitude and willingness to support othersWhat Ambrose Construct Group offersExciting career growth opportunities within the role and Ambrose Construct GroupA supportive and encouraging workplace culture with a passionate teamAccess to our Employee Assistance Program$2000 referral reward for successful candidate referralsComprehensive induction and ongoing professional developmentModern office facilities and resourcesStaff engagement initiatives, including fortnightly morning tea and monthly BBQsAmbrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment.Please note: Only shortlisted applicants will be contacted.If this sounds like the role for you, apply now!

📌 Claims Services Officer (Australia)
🏢 Ambrose Construct Group Pty
📍 Australia