Job Type: Full-time

Level 2/3 Service Desk EngineerLocation: Brisbane or SydneyEmployment Type: Full-TimeJoin a Team That Makes a DifferenceIT Integrity is a leading Managed Service Provider specialising in the aged care, health, and community services sectors. We help our clients leverage technology to improve service delivery, enhance security, and support better outcomes for the communities they serve.We’re looking for a highly capable Level 2/3 Service Desk Engineer who thrives on solving complex technical challenges, delivering exceptional customer experiences, and continuously improving client environments.This role sits within our Managed Services Practice and is ideal for an experienced engineer who enjoys a mix of advanced support, proactive maintenance, project involvement, and technical mentoring.About the RoleAs a Level 2/3 Service Desk Engineer, you will provide advanced technical support across a broad range of technologies including Microsoft 365, Azure, Windows Server, networking, security platforms, and business applications. Your role on the Service Desk will include performing root cause analysis, contribute to continuous improvement initiatives, and help ensure our clients receive outstanding service outcomes. Key ResponsibilitiesResolve complex incidents and service requests across Microsoft, server, networking, cloud, and endpoint technologies.Provide troubleshooting and root cause analysis for recurring or high-impact issues.Administer Microsoft 365, including Exchange Online, Teams, SharePoint, Intune, Entra ID, and security services.Support Azure infrastructure and cloud services.Manage and maintain Windows Server environments, Active Directory, DNS, DHCP, Group Policy, and virtualisation platforms.Investigate and remediate security incidents, vulnerabilities, and compliance issues.Perform proactive maintenance activities including patching, monitoring, health checks,



and workplace optimisation.Escalate and coordinate with vendors and third-party providers where required.Create and maintain high-quality technical documentation and knowledge base articles.Mentor Level 1 engineers and contribute to knowledge sharing across the team.Assist with onboarding, offboarding, device provisioning, and client technology lifecycle activities.Participate in project implementations, migrations, and technology rollouts.Maintain accurate ticket notes, time entries, and client communications.Contribute to service improvement initiatives, automation opportunities, and operational excellence programs.What We’re Looking ForTechnical SkillsExperience supporting:Microsoft 365 and Entra IDExchange Online, Teams, SharePoint, and IntuneAzure infrastructure and cloud servicesWindows Server environmentsActive Directory and Group PolicyEndpoint management platformsNetworking technologies including switching, routing, VPNs, DNS, DHCP, and Wi-FiCybersecurity technologies and best practicesBackup, recovery, and disaster recovery solutionsRemote monitoring and management (RMM) platformsExperience3-5+ years working within an MSP or IT services environmentDemonstrated Level 2/3 support experienceStrong troubleshooting and analytical skillsExperience working against SLAs and service delivery targetsExperience handling escalated incidents and complex technical issuesStrong written and verbal communication skillsCertifications (Desirable)Microsoft Certified: Modern Desktop AdministratorMicrosoft Certified: Azure AdministratorMicrosoft Certified: Endpoint AdministratorCompTIA Network+CompTIA Security+ITIL FoundationWhat Success Looks LikeYou will be someone who:Takes ownership of issues through to resolution.Communicates clearly and professionally with clients.Maintains a strong customer-first mindset.Demonstrates accountability and attention to detail.Looks for opportunities to improve systems, processes, and client outcomes.Enjoys mentoring others and contributing positively to team culture.Embodies our values of integrity, continuous improvement, and service excellence.

📌 Level 2/3 Service Desk Engineer – Brisbane (West End)
🏢 IT Integrity Pty
📍 West End