headspace - Operations Lead

Community Services – headspace

Health and Allied Services Managers and Admin EA 2025 - 2027 (HS4)

56 hours per fortnight

Part Time, Permanent

Echuca Regional Health proudly serves the Shire of Campaspe and Murray River Council communities, with Echuca and Moama located side by side on the banks of the Murray River. We offer a wide range of hospital, aged care, and community health services, and are growing as a sub-regional teaching health service. With over 1,000 staff, we’re the largest employer in the region—providing real opportunities for career growth, development, and making a difference close to home.

About the Role:

headspace Echuca is seeking an experienced Operations Lead to oversee the day-to-day operations of our centre and support the delivery of high-quality services for young people in our community. This newly established role is an exciting chance to shape operational systems, drive continuous improvement and lead a small team in a dynamic and growing service environment.

Reporting to the Centre Manager, the Operations Lead is responsible for ensuring the efficient and effective operation of the headspace centre. You will provide leadership and support to the administrative and client services team, oversee operational processes, manage compliance requirements and contribute to a positive, high-performing workplace culture.

Key responsibilities include:

· Lead, coach and support a small team to achieve operational goals and service excellence.

· Oversee the daily operational functioning of the centre, including systems, technology, resources and processes.

· Drive continuous improvement initiatives to increase efficiency, accountability and service quality.

· Establish and support operational requirements for new programs and service streams, including Medicare Benefits Schedule (MBS) processes.

· Coordinate induction, orientation and operational support for staff, contractors and collocated partners.

· Monitor data quality,



reporting compliance and operational auditing requirements.

· Ensure accurate and compliant administrative, reception and documentation systems.

· Foster a positive, inclusive and collaborative team culture aligned with organisational values.

· Provide support to the Centre Manager and act as backfill during periods of leave.

Qualifications/experience required:

· Diploma-level qualification or higher in Business Administration, Health Administration or a related field, or equivalent leadership experience.

· Demonstrated leadership and administrative experience within healthcare, general practice, private practice or a rural health setting.

· Proven ability to lead and develop teams, drive performance and foster positive workplace culture.

· Strong organisational skills with the ability to manage competing priorities and solve problems effectively.

· Experience leading change, implementing process improvements and driving operational efficiencies.

· Knowledge of Medicare Benefits Schedule (MBS) processes, compliance and administration.

Why Work at ERH?

At ERH we offer a supportive and inclusive culture that offers opportunity for growth and development. As well as that we have a fantastic range of benefits for our employees, including:

· Generous salary packaging opportunities, to increase your take-home pay each fortnight

· Flexible working arrangements

· Supportive and experienced leadership

· Health and wellbeing programs

· Career progression and skill development opportunities

· Confidential Employee Assistance Program for staff and family

· Free onsite parking

· Free staff vaccinations

How to Apply:





All applicants are to apply online via Seek and must include:

· A Cover Letter

· Resume

· Key Selection Criteria**

**Please note: Selection Criteria can be located within the position description. Applicants are required to send a separate document detailing response to the ‘selection criteria’ to ***********@erh.org.au

For a copy of the Position Description please go to: ERH Website

Enquiries about this position should be directed to Meaghan Sully, Manager headspace on: (03) 5485 5048 or ******@erh.org.au

Applications Close: 15th November 2026 Apply today!

Applications will be reviewed as they are received, and interviews may take place prior to the closing date.

We appreciate the time taken to apply. Only shortlisted candidates will be contacted; if you do not hear from us, please assume your application has been unsuccessful on this occasion.

Applications are not accepted from agencies.

Diversity and Inclusion

At ERH, we value and celebrate the diverse backgrounds, experiences, and talents of our people. We encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally, linguistically and gender diverse people and, mature aged people.

We are a child-safe organisation (see Victorian Government Child Safe Standards) and proudly Totally Smoke Free.

Should you require any additional support or reasonable adjustments during the recruitment process they are available upon request. For application support, contact ***********@erh.org.au

Pre-Employment Requirements

This position requires completion of a satisfactory National Police Check and (where relevant) provision of a Working with Children Check and check on the Disability Worker Exclusion Scheme prior to appointment. Vaccination status in line with policy and procedure at this time. Applicants must hold Australian Citizenship or hold Australian Work Rights to be eligible. Financial support towards VISAS is not available.

📌 headspace - Operations Lead (Echuca)
🏢 Echuca Regional Health
📍 Echuca