About the role

We are seeking a highly skilled and motivated Technical Support Engineer to join our dynamic team. The ideal candidate will be a subject matter expert in Variable Speed Drives (VSDs) and will be responsible for providing advanced technical support, including complex on-site repairs and service partner training. This role is critical in ensuring customer satisfaction and fostering strong relationships with our service partners.

Key responsibilities

- In office Technical Support: Travel to customer sites to diagnose, troubleshoot, and perform complex repairs on VSDs, ensuring minimal downtime and optimal performance.

- Partner Training: Develop and deliver comprehensive training programs to our partners, empowering them with the knowledge and skills to effectively sell, install, and support our VSD products.

- Technical Expertise: Serve as the go-to technical expert for all VSD-related inquiries, providing timely and accurate support to both customers and internal teams.

- Pre-Sales Support: Collaborate with the sales team to provide technical guidance and support during the pre-sales process, including product demonstrations and application analysis.

- Product Development Feedback: Provide valuable feedback to the product development team based on field experience and customer interactions to drive continuous improvement of our VSD offerings.

- Documentation: Create and maintain technical documentation, including service reports, training materials, and best practice guides.

- Technical line Support – Supports with incoming telephone,



voice mail, e-mail and/or in person requests for assistance from internal & external customers as required.

- After Hours Support Line – Participate in a rotating on-call schedule to provide after-hours technical support to customers and service partners.

About you

- Hands-on experience in working with VSDs, including installation, commissioning, and troubleshooting, and a strong ability to deliver effective technical solutions.

- Proficiency in diagnosing and repairing complex electrical and electronic systems, with a required Certificate III in Electrotechnology Electrician (A grade license).

- Ability to work well independently, with a willingness to travel to customer sites locally and interstate as required.

- Strong communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences.

- A mindset of problem-solving and a commitment to providing excellent customer and partner support.

Benefits

- Promotion from within and support for learning with mentoring, training, and access to global opportunities.

- Flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.

- Inclusive work environment where people of all backgrounds are respected and valued.

- You will receive a total rewards package that varies by country. They are worth asking about - we think they're great.

If this role sounds like your ideal role, please submit your application today!

📌 Technical Support Engineer/Technician (Clayton)
🏢 Danfoss
📍 Clayton