Join the lyf Bondi Junction Crew

lyf (pronounced life) isn’t just a place to stay — we redefine the concept of coliving with functional spaces, fun, and inspiring. Our properties are designed to foster a sense of community, creativity, and collaboration, making them the perfect home away from home for digital nomads, technopreneurs, and self-starters.

lyf Bondi Junction is seeking an enthusiastic, experienced, and dedicated person to join as a lyf Guard Supervisor. This full-time role will report to the Chief lyf Guard and work closely with our guests and team to deliver exceptional guest experience.

In this role you will be responsible for:

- Supervising the Guest Service team to deliver consistently high service standards and memorable guest experiences.

- Training, developing and supporting team members while monitoring performance and addressing service or operational issues as required.

- Ensuring compliance with company policies, procedures and audit requirements, including cashiering, check-in processes, operational logs and data quality standards.

- Handling guest enquiries, concerns and complaints professionally and promptly, while actively encouraging guest recognition and engagement.

- Supporting daily property operations, including room checks, revenue management activities, target achievement and collaboration with other departments.

To be successful in this role you must have:

- Previous experience in guest services, front office or a supervisory role within the hospitality industry.

- Strong leadership and communication skills, with the ability to motivate, train and support a customer-focused team.





- A strong commitment to delivering exceptional guest service and confidently resolving guest concerns.

- Excellent organisational skills and attention to detail, with the ability to maintain operational, compliance and audit standards.

- Confidence using property management systems and relevant software, with the ability to work collaboratively across departments in a rapid-paced environment

In return, you will receive:

- An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event Leave or Cultural leave is yours on top of your annual leave!

- Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)

- Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide

- Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)

- Grow With Us – Leadership training and a pathway to become a future GM

- Perks You’ll Love – Enjoy complimentary barista-made coffee every shift to power your day.

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company's serviced apartment, social living and hotel brands include the global brands of Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 10 hotels to 30 hotels undermanagement by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

www.discoverasr.com

📌 Guest Service Supervisor (lyf Guard Supervisor) (Sydney)
🏢 Ascott
📍 Sydney