Ross Gray Motor City has an exciting opportunity for a Service Advisor to join our multi franchise dealership located in Bundaberg.

Primary responsibilities will include:

- Greet service customers as they arrive at the service department to have their vehicles serviced or repaired.

- Support and learn from current service advisors as they work to maximize customer satisfaction and manage the process of servicing and repairing customers cars as quickly and efficiently as possible.

- Book customers in for service or repairs via email, phone or in person.

- Answer incoming phone calls and learn the appropriate way to handle each type of enquiry.

- Make outbound calls to customers for various reasons including updating them on the progress of their vehicles service or repairs.

- Learn the day-to-day operations of a service department and workshop.

- Support with pricing, quoting, and invoicing of customer service and repair jobs.

- Support keeping the service reception tidy,



explicit of obstructions and to help ensure it’s a safe work environment.

- Learn the warranty and maintenance schedules of Mazda, Mitsubishi, MG, Holden and GMSV so that service enquiries can be handled most effectively.

Skills and experience required:

- Previous mechanical or service department experience is beneficial but not essential.

- Excellent face to face communication and customer service capability.

- Excellent phone manner and written communication skills.

- Hold a valid manual driver’s license.

- Enthusiasm and a can-do attitude.

- Ability to work well in a team and add to a great working culture.

- Reliable and self-motivated working within OH&S; guidelines.

- We are looking for someone who will enjoy the position, with a smile on their face and add to the positive and enjoyable work environment.

📌 Service Advisor (Bundaberg Central)
🏢 JAFCORP
📍 Bundaberg Central