About the Role:

As a Client Services Manager, you will oversee the delivery of high-quality, person-centred disability support services across multiple sites. You will lead teams, ensure services meet client goals and NDIS requirements, and drive continuous improvement in service delivery.

You will work closely with HR, Rostering, Practice, Quality, Safeguarding and Business Support teams to ensure effective and compliant operations.

Benefits:

- SCHAD’s Award Level 5 Pay rates from $53.43 - 55.85
- Salary Packaging: Not-for-profit salary packaging available, including $15,900 tax-free + $2,650 meal and entertainment benefits per FBT year. (if eligible)
- Option to purchase extra annual leave (if eligible)
- Fitness Passport access for you & family (eligibility criteria applies)
- Ongoing training & professional development
- Annual flu vaccination
- Safety and Wellbeing support via Sonder

Duties:

- Oversee service delivery across multiple sites, ensuring supports align with client goals and NDIS requirements.
- Lead, coach and mentor support staff and foster a positive team culture.
- Monitor service agreements, bookings, budgets and operational performance.
- Ensure compliance with NDIS, legislative, regulatory, WHS and safeguarding requirements.
- Conduct audits and support continuous improvement initiatives.
- Build robust relationships with clients, families, carers and external stakeholders.
- Promote client feedback and ensure client voices inform service improvements.
- Collaborate with internal teams to support effective and efficient service delivery.

Skills and Experience:

Essential:

- Certificate IV in Disability, Community Services or a related field,



or 3+ years' demonstrated experience in Disability Services or a related field.
- Strong knowledge of the disability sector, including NDIS funding and compliance requirements.
- Proven leadership experience, including coaching and mentoring teams.
- Strong communication, organisation and negotiation skills.
- Proficiency in client management systems and Microsoft Office.
- Commitment to WHS, quality and continuous improvement.

Desirable:

- Tertiary qualification in Social Science, Health or a related field.
- Experience establishing new services and managing multiple sites.

About Us:

Since 1958, Challenge Community Services has been supporting people, strengthening communities and creating opportunities across regional Recent South Wales and South East Queensland.

We provide disability services, foster care, allied health and social enterprise opportunities that empower people to live their best lives.

Our work is driven by a simple belief: everyone deserves the opportunity to belong, grow and thrive. Every role at Challenge Community Services contributes to making a meaningful difference in the lives of the people and communities we support.

How to apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au

Confidential enquiries can be made by contacting Marissa Marquett

via email ••••@challengecommunity.org.au

Closing Date - 27th November 2026

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.

📌 Client Services Manager (Tamworth)
🏢 Challenge Community Services
📍 Tamworth