About the role

Multicam Routing Systems is the largest supplier of CNC routing machinery in Australia. This position would suit a person with some machinery background who is willing to learn and understand our range of CNC machines. Common sense and a hands-on approach are essential. Good communication and administrative skills are also essential to be able to liaise with customers at all levels.

Key responsibilities
Maintain regular contact with customers to schedule machine servicing and ensure all completed works are accurately invoiced
Coordinate service breakdown calls with customers, ensuring company procedures are followed, including obtaining work authorisations prior to commencing repairs and invoicing
Manage and operate the service department in a profitable and effective manner
Coordinate technical staff and prepare weekly work schedules to maximise productivity and customer service outcomes




Arrange and coordinate machine installations with both customers and technicians
Follow up with customers after major repairs or servicing to ensure satisfaction and ongoing support
Maintain excellent communication with customers, always providing professional and courteous service
Answer, manage, and redirect incoming telephone calls in a friendly and skilled manner

About you
Some machinery background
Willing to learn and understand CNC machines
Common sense and hands-on approach
Positive communication skills
Administrative skills

About the Role
Full - time position based in our Lytton branch, Monday - Friday 9am - 5pm
Package negotiable pending experience
Mobile Phone provided
Free onsite parking

📌 Senior Service Coordinator Lytton
🏢 Multicam Systems
📍 Lytton