Job description:

About the Role

We are looking for a

Customer Service Representative (CSR)

to provide professional and reliable support to customers across different industries. The ideal candidate has experience in

customer service, sales, healthcare, insurance, administration, or similar fields

and is comfortable communicating with customers through phone, email, and chat.

Tasks Key Responsibilities

Handle customer inquiries through

phone, email, chat, and other communication channels .

Provide accurate information regarding products, services, accounts, or customer concerns.

Resolve customer issues professionally and escape complex concerns when necessary.

Assist with

sales inquiries, product/service recommendations, and follow-ups .

Process customer requests, documentation, appointments, orders, or account updates.

Maintain accurate customer records and update information in CRM or internal systems.

Follow company policies, procedures, and service standards.

Coordinate with internal teams to ensure customer concerns are properly addressed.

Handle sensitive customer information with professionalism and confidentiality.

Meet established

customer service, productivity, and quality targets .





Requirements Requirements

At least

1 year of relevant customer service or client-facing experience

preferred.

Robust

verbal and written English communication skills .

Professional, patient, and customer-focused approach.

Valuable problem-solving and decision-making skills.

Ability to handle multiple tasks and work in a fast-paced setting.

Comfortable using

CRM systems, Microsoft Office/Google Workspace, and other business software .

Good attention to detail and documentation skills.

Able to work independently while being a strong team player.

Willingness to learn new systems, products, and processes.

Nice to Have

Experience supporting

US, Australian, or international clients .

Experience with

CRM, ticketing, phone, or healthcare/insurance platforms .

Sales or upselling experience.

Experience working remotely or with international teams.

What We’re Looking For

We’re looking for someone who is

customer-focused, adaptable, reliable, and professional , with the ability to quickly learn current products, systems, and processes.

Perks NA

📌 Ai Developer Perth
🏢 WorkMatePro
📍 Perth