Member Experience Manager at UNI-FIT St Ives, part of Universal Fitness Group. You will drive new membership sales, manage and mentor a small team of personal trainers, develop local sales strategies, oversee lead generation activities, and play a key role in creating a welcoming, energetic, and results-driven club culture.
Key responsibilities
Increase the revenue of the business through achievement of membership targets and own and drive their business through effective data base management, converting this data into new member joiners.
Lead and manage a small team of personal trainers
Clearly define both business to consumer and business to business sales strategies and align to overall business strategy.
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
Plan weekly, monthly meetings for development and training
Coordinating with marketing on lead generation.
Maintain high level of knowledge on all available fitness products in the club.
Drive current member integration experience by prescribing relevant club products and services and monitoring new member visits
Help uphold a safe, professional, and welcoming club environment.
About you
Certificate 3 & 4 is very desirable
2+ years of experience managing sales and fitness teams
Exposure to B2B and B2C selling
Passionate about health, fitness, and member experience.
Proven experience in customer service and achieving sales targets or KPIs.
Confident communicator with strong relationship-building skills.
Solid PC skills including MS Excel, Word, internal sales tracking system
Right to work in Australia
About us
Universal Fitness Group delivers premium fitness experiences across Sydney with innovative facilities, a strong team culture, and real opportunities for growth opportunities. We are expanding locally and internationally with clubs across Sydney and expansion plans nationally and internationally.
📌 Member Experience Manager St Ives
🏢 Universal Fitness Group Australia
📍 St Ives
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