The Manager of Operations plays a key leadership role in supporting the General Manager to deliver the strategic direction and vision of the RSL. This position oversees operational performance across all areas of the club — including hospitality, gaming, functions, and member services — ensuring excellence in service delivery, financial outcomes, and member experience.
Key responsibilities
Oversee effective rostering and leave management across operational departments, ensuring rosters are posted at least two weeks in advance Monitor staffing levels to maintain service standards while achieving wage-to-sales targets within budget Conduct regular performance reviews of direct reports,
fostering accountability and continuous improvement Ensure compliance with safe and secure cash-handling procedures across all outlets Support the management team in resolving customer concerns promptly and effectively Provide solid direction, mentoring, and coaching to team leaders and staff Conduct regular operational team meetings to ensure effective communication and alignment Ensure WHS compliance across all areas of the venue including regular audits Provide strategic advice to the General Manager to meet operational and financial performance objectives About you Extensive computer skills, with knowledge of QuickBooks or equivalent. Gaming industry Licence, RSG, RSA Minimum 2 years' experience Experience in Regulatory Compliance, Risk Management, AML/CTF in a Club setting is highly desirable Previous experience in a large-scale hospitality gaming environment is preferred