We are seeking a Senior Service Desk Analyst to join our team in Sydney. The successful candidate will be responsible for providing high-quality technical support to our users, ensuring that all incidents and requests are resolved in a timely manner.
Responsibilities
Provide first and second-level support for hardware and software issues.
Troubleshoot and resolve technical problems.
Maintain documentation of support activities and solutions.
Collaborate with other IT teams to improve service delivery.
Requirements
Proven experience in a similar role.
Solid knowledge of ITIL principles.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Benefits
Market-competitive salary package.
Opportunities for career development.
Supportive work workplace.
Apply now
📌 Senior Service Desk Analyst Sydney (Australia)
🏢 ODPP
📍 Australia
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