This position is responsible for the provision of maintenance administrative duties related to the support of SG Fleet’s supplier and customer requirements. In doing so, this role assists with the creation and processing of supplier purchase orders, distribution of outbound customer notifications and manages inbound tasks generated from internal and external stakeholders.

Job Requirements
Valuable communication skills both written and verbal, ability to communicate at all levels
Competent level of proficiency in software packages, ability to learn current systems confidently
Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
Critically analyses information and resolves problems through to complete resolution in a timely and effective manner. Can resolve problems through to complete resolution for the Customer
Consistently driven to take responsibility for high quality work, show cutting-edge and forward thinking

Job Responsibilities
Inspect and authorise payment of service orders raised. Actively review the service orders provided to ensure customer requirements are being met and advise of potential process improvements.




Role model excellent customer service and drive a customer first culture by managing any issues effectively through to Resolution and in a timely manner.
Provide administration support with the management of Maintenance Team related tasks such as mid lease changes, due for service and bulk approvals.
Perform purchase order reconciliation, in conjunction with Finance, to ensure cost control and invoicing accuracy.
Ownership of portfolio of assigned task involving varied administration, supplier and customer support functions.

Job Benefits
Recharge and relax with up to 4 days of wellness days every year
We offer industry leading 20 weeks paid parental leave
Monetary service milestone awards
Career progression opportunities
Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
Two paid volunteer days each year
Health and wellbeing support including a subsidy and an Employee assistance Program

Learn more by watching ​​SG Fleet Careers

📌 Service Support Officer Melbourne (Australia)
🏢 SG Fleet AU
📍 Australia