Join ARMA as a Collections Officer (General Consumer) – No Experience Necessary!

Alexandria, NSW | Full time | Entry-Level Friendly

Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.

What You’ll Be Doing
Handling inbound & outbound calls with care and professionalism
Supporting customers facing financial hardship
Negotiating fair, compliant payment solutions
Resolving account issues and overcoming objections
Hitting KPIs while living ARMA’s Core Values

What You’ll Need
Solid communication skills (verbal & written)
Confident with Microsoft Office & quick to learn systems
Empathy, resilience & emotional intelligence
Outstanding time management and attention to detail
Customer service experience is great,



but not essential!

Why ARMA?
Full training and clear career pathways
Incentives and bonus rewards
Wellness support via Employee Assistance Program
Onsite gym, games rooms, and team social events
A high-performing, supportive team culture
Be part of a fast-growing, ASX-listed national brand

ARMA Welcomes Diversity

We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

Applicants must have valid Australian work rights

Police check required for successful candidates

Start your career with purpose — join the ARMA family today.
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📌 Collections Officer Sydney
🏢 ARMA Group (ARMA)
📍 Sydney