Protech is partnering with a large public sector infrastructure and maintenance organisation that delivers essential services to communities across the region. They are seeking various Business Support Officers to join a busy team supporting operational and administrative functions.
The Role
We are looking for a highly organised and customer focused Business Support Officer to provide administrative support within a rapid paced operational setting. This position plays a key role in ensuring the efficient delivery of business and customer services while supporting internal stakeholders and field based teams.
A day in the life will typically include:
Providing administrative support to operational and technical teams
Responding to customer enquiries via phone and email
Maintaining accurate records, databases, and documentation
Preparing reports, correspondence, and business-related documents
Coordinating work orders, job requests, and service activities
Monitoring workflows, assisting with scheduling, and tracking tasks
Supporting the preparation of quotations and service requests
Building positive relationships with internal and external stakeholders
Assisting with continuous improvement initiatives and process updates
Your Experience
Previous experience in an Administration, Business Support, Customer Service or Office Support position
Strong Microsoft Office skills, particularly Excel
Excellent written and verbal communication skills
High attention to detail and strong organisational abilities
Ability to manage multiple priorities and meet deadlines
Strong customer service and stakeholder engagement skills
Experience working in a large, process-driven setting is highly regarded
Experience with Ellipse or similar systems will be advantageous
Benefits & Offer
Competitive hourly rate + superannuation
Various Queensland locations and contracts available
Opportunity to gain experience within a large public sector organisation
📌 Business Support Officer Townsville (Australia)
🏢 Protech Group
📍 Australia
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