We are a recently established and rapidly growing care provider for aged care and NDIS clients. Our office is based in Clayton, Southeast Melbourne, but we have clients and staff throughout Metropolitan Melbourne and parts of regional Victoria.

Due to increasing demand for our services, we are seeking an enthusiastic, and energetic team member to assist in the management of staff rostering and client booking needs, afterhours on call.

The successful applicant will be responsible for day to day management of staff rostering and service bookings. Productive time management, reliable, commitment to the job, solid admin skills, precision with rostering is a must.

Experience in aged care or home care sector is preferred.

Advanced proficiency in ShiftCare software is highly desirable.

You Will:
Accepts accountability and responsibility for own actions
Ability to read, write and speak English fluently
Computer, keyboard, alpha/numeric skills
Knowledge of varying software programs
High level organizational and time management skills
Ability to assess and priorities workload




Excellent people and communication skills including relationship building, cooperation and conflict resolution

Your Role
Screen telephone calls and enquires and redirect as appropriate
Reply messages, emails in a timely manner
Organize master roster and shift validation
Organize the client intake process, assemble client's information and documents and liaising with client's representatives, case managers, care staff
Coordinate shift schedules for clients and ensure that care staff are assigned appropriately based on client needs and preferences
Assist in ensuring bookings are made in accordance with priority deadlines
Maintain accurate and up-to-date client and staff records, restore them in an organizing manner
Perform clerical and administrative tasks such as word processing, photocopying, scanning, filing
Provide excellent customer service to clients and their families, and respond promptly to any concerns or questions they may have
Other Administrative duties as required

📌 Administrative Assistant Care Coordinator Melbourne (Australia)
🏢 Magical Care Pty
📍 Australia