Venue: Red Bull Gaming Hub - Parramatta
Employment Type: Part-time / Casual
Reporting To: Venue Manager

Position Overview

The Game Square Ambassador is responsible for supporting the day-to-day operations of Red Bull Gaming Hub - Parramatta, delivering high-quality customer service, assisting with technical and operational requirements, and supporting events, content, and community engagement initiatives.

This role serves as a frontline representative of Game Square and major global sponsors which plays a key role in ensuring the venue operates efficiently, professionally, and in line with brand and operational standards.

Key Responsibilities

Venue Operations
Support the daily operation of the Game Square venue
Open, close, and monitor the venue during rostered shifts
Maintain cleanliness, organisation, and presentation standards across all areas
Act as the first point of contact for all customers and visitors
Manage bookings, walk-ins, inquiries, and general customer requests
Deliver a consistent and qualified customer experience
Assist customers with gaming PCs, consoles, peripherals, and software
Troubleshoot basic technical issues and escalate complex issues where required
Assist with the setup, operation, and pack-down of events,



tournaments, and activations
Assist with capturing and creating basic content for social media and internal use
Support community engagement initiatives within the venue
Assist with general administrative tasks as required

Skills and Experience
Solid interest in gaming and esports
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Basic technical understanding of gaming hardware and software
Solid organisational skills and attention to detail
Previous experience in customer service, hospitality, retail, or events

Eligibility & Availability
Minimum 2 days a week
Flexibility to work evenings, weekends, and during events as required
Authorised to work in Australia

Remuneration & Benefits
Competitive hourly rate
Exposure to the gaming and esports industry
Exposure to global brands and events
Opportunities for skill development and career progression within Game Square

How to Apply

Applicants should submit a CV and denote their availability.

Job Types: Part time, Casual

Pay: From $23.00 per hour

Work Location: In person

📌 Game Square Ambassador Red Bull Gaming Hub Parramatta
🏢 ADVA Group
📍 Parramatta