About the role
We’re looking for an experienced Head Barista / Supervisor to lead our coffee program and help run the floor at Bissel B. You’ll be the go-to person on shift, setting the standard for coffee quality, service and cleanliness, and supporting the team so every shift runs smoothly.
Coffee responsibilities
Make consistently excellent coffee and other drinks, including matcha, tea and hot chocolate
Dial in the grinder each day and adjust through the shift for consistent quality
Carry out regular chemical cleans and daily maintenance of the espresso machine and grinder
Monitor coffee, milk and drink stock, and report ordering needs to management
Train new baristas on technique, drink recipes, milk texturing and machine care
Supervisory responsibilities
Lead shifts, delegating tasks and keeping the team on track during busy periods
Open and close the cafe, including cash handling, till reconciliation and end-of-day checklists
Keep service quick, friendly and consistent
Handle customer feedback and resolve issues professionally
Make sure cleaning,
hygiene and food safety standards are met
Support the onboarding of current staff and provide feedback on their progress
Communicate clearly with management about rostering gaps, stock and any issues
What we’re looking for
2+ years of barista experience, ideally with some experience leading or training others
Strong knowledge of grinders, espresso machines and chemical cleans
Confident leader who stays calm and positive under pressure
Reliable, punctual and happy to work weekends
Strong communication and organisation skills
Food handling knowledge (a food safety certificate is a plus)