This is a varied and demanding role – not just reception and not just claims administration. You will see different parts of our business: claims, scheduling, internal and external customer communication and general administration, while supporting the wider admin and operations teams.

Key responsibilities
Assisting with insurance claims and job administration
Helping coordinate and schedule our field technicians
Communicating with clients, customers and technicians
Managing emails, job updates and data entry
Assisting other members of the admin team during busy periods
General administration and problem solving as various issues arise

About you
Confidence and excellent computer / IT skills
Strong interpersonal / phone communication skills
Organised and able to multitask
Someone who works with a sense of urgency and gets things done
Sound attention to detail
Positive,



reliable and willing to help others in the team as the need arises
Comfortable learning current systems and processes
Positive working knowledge of Microsoft Office 365
Experience in insurance or restoration is not essential but would be advantageous
Above Award rates
RDO program EPA
Support and training from an experienced team
Working in a family business that is stable and growing
Genuine chance to learn different roles and progress within the company

About us

Steamatic provides restoration services following water, fire, mould and other property damage. We work with insurers, builders, businesses and homeowners across Melbourne and regional Victoria. We have a strong team culture and are looking for someone who wants to become a valuable all-round member of our administration team.

📌 Administration & Claims Support Melbourne
🏢 Steamatic
📍 Melbourne