Job Description
/n Summary: /n As a Customer Care Consultant in the financial services sector, you will play a vital role in ensuring customer satisfaction and loyalty. Based in Sydney, New South Wales, this permanent, full-time position is ideal for individuals looking to start their career in a dynamic and rewarding setting. You will be the first point of contact for our clients, providing them with essential support and guidance regarding our financial products and services. /n

Responsibilities:
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Respond to customer inquiries via phone, email, and chat in a timely and skilled manner. /n
Assist customers with account management, including transactions, inquiries, and problem resolution. /n
Provide accurate information about financial products and services to enhance customer understanding. /n
Document customer interactions and maintain accurate records in the customer relationship management system. /n




Collaborate with team members to improve service delivery and customer satisfaction. /n
Identify opportunities for upselling and cross-selling financial products based on customer needs. /n
Participate in training sessions to enhance product knowledge and customer service skills. /n /n

Qualifications:
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High school diploma or equivalent; further education in finance or customer service is an advantage. /n
Previous experience in a customer service role is preferred but not essential. /n
Solid communication skills, both verbal and written. /n
Ability to work effectively in a team and independently. /n
Proficient in using computer systems and customer relationship management software. /n
A positive attitude and a willingness to learn and adapt in a fast-paced environment. /n
TEST 123 /n /n

📌 Customer Care Consultant Sydney (Australia)
🏢 GPPW
📍 Australia