Reporting to the Sales Manager, the Care Advisor (HomeCare Advisor) delivers an exceptional customer experience through emotional intelligence, active listening and problem-solving to find the right solutions for customers. The role is accountable for achieving sales targets and supporting customers to sign with recommended home care providers. Work is predominantly outbound, using the dialler and a self-generated pipeline, so robust organisation, urgency and time management are essential. The Care Advisor works with internal stakeholders to resolve challenges, identify and implement customer solutions, and act as a subject-matter expert in Home Care Packages and the aged care sector. The role is part of a dynamic, passionate and fun team in a quick-growing business with opportunities for growth and career development.
Key responsibilities
Use a customer-centric approach to deliver positive outcomes and meet sales targets
Build rapport, identify needs, explain clear solutions, gain commitment to the recommended provider and confirm next steps for a seamless transition
Keep up to date with changes across Home Care and Aged Care
Build robust knowledge of provider partners and maintain detailed knowledge of Home Care Packages and funding as an independent expert
Record all customer interactions in Salesforce CRM
Document care needs using the standard report template and complete follow-up calls
Manage the personal pipeline daily and weekly
Attend or dial into Sales meetings and contribute positively to the team
Provide weekly updates to the Sales Manager on targets, pipeline and challenges
About you
Call centre experience
Customer-centric mindset, consistently seeking solutions that meet customers' needs
Self-motivated, passionate about sales, with a strong desire to exceed targets
Excellent written and verbal communication skills
Proven ability to build and maintain customer relationships
Intermediate computer skills, including Microsoft Office
Enthusiastic, adaptable and collaborative team player
Superior selling skills, a positive attitude, persistence and urgency; solution-focused, ambitious and driven
Highly organised and able to manage multiple tasks to deadlines and quality standards
Receives feedback positively and acts on development opportunities
About us
People First. Care that fits. Help people feel heard, understand their options and connect with quality care that fits their needs.
📌 Sales Advisor Elsternwick (Australia)
🏢 Adelaide Mason
📍 Australia
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