Company

A growing lender with a team-oriented, high-performing team that values initiative, accountability and practical problem solving. You'll work across the full loan lifecycle, with real visibility and a transparent impact on collections performance, controls and customer outcomes.

Role

Join Lending Operations in a hands-on collections, arrears and payments analysis role. You will:
Monitor arrears, repayments and customer payment behaviour across lending portfolios
Spot overdue accounts, collection risks and emerging trends, and support early intervention
Investigate failed, delayed or misallocated payments and resolve exceptions quickly
Refer overdue accounts (beyond 31 days) to Recoveries Manager
Produce clear reporting on arrears, recoveries and performance trends
Partner with Credit, Risk, Finance, Treasury, Hardship and Technology to resolve issues




Improve collections workflows, controls, systems and automation

Your Background
Previous collections experience is essential, including monitoring arrears, repayments and delinquent accounts
Robust analytical skills and confidence working with transaction and portfolio data
Intermediate to advanced Excel
Experience with loan servicing or collections systems (Salesforce or other reporting tools an advantage)
A practical, customer-focused approach with strong attention to detail

If you know collections, enjoy working with data and like improving how things are done, we'd like to hear from you.

Hybrid role, work from home 1 day per week. Salary $100,000 + super + bonus.
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📌 Collections Analyst Sydney
🏢 Propel Recruitment
📍 Sydney