Midland Tractors is the Tasmanian Dealer for John Deere Agricultural Products and Silvan Spraying & Farming Equipment. We are a family owned and operated business with branches at Longford, Latrobe, Montrose & Stanley.

We currently have an opening at our Montrose Branch for a Service Scheduler-Administrator.

About the role

To act as the central contact connecting customers, service technicians, and the workshop to ensure machinery is repaired, maintained, and serviced efficiently meeting customer expectations.

Key responsibilities
Interpret the needs of the customer, booking in and opening of jobs, effectively allocate time slots and appropriate resources to jobs according to their skills and knowledge
Ensure jobs are opened at commencement and maintain control until closed / invoiced
Liaise with and advise parts department for parts demand for booked or scheduled jobs
Update / maintain customer profiles using equipment, hours and other relevant information
Actively manage jobs in progress by planning, scheduling or rebooking to ensure all work in progress (WIP) is kept to a minimum
Ensure all work is monitored and progress constantly communicated to customer




Service whiteboard maintained ensuring technicians are kept updated with job schedules
Review technicians Productivity & Attendance Reports & travel daily – amend where required
Manage the expectations of our customers and ensure they are always well informed
Consistently provide a fast and productive service to our customers

Essential Criteria:
Previous experience in similar role ideally within a workshop setting
Excellent time management with the ability to manage multiple priorities
A continuous improvement mindset with the ability to support and drive positive change
Robust written and verbal communication skills with an emphasis on keeping all stakeholders informed
Proficiency in industry-specific software for administrative tasks and workshop management systems

We can offer you:
Attractive remuneration
Rostered day off every 4 weeks
Ongoing John Deere University training and personal development

If you think you have the expertise and experience and would like to join the team, please submit your application to the Systems & Resources Manager via Seek.

📌 Service Scheduler Administrator Montrose
🏢 Midland Tractors
📍 Montrose