Quality and Outcomes Framework (QOF) Administrator
The post holder will be responsible for undertaking a wide range of administrative and clinical duties.
To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring: The delivery of an efficient, friendly, accessible & confidential service to patients The provision of an efficient and comprehensive support system for clinical sessions To engage in effective workflow of information to clinical and non-clinical staff
SPECIAL REQUIREMENTS OF THE POST
The special requirements of the post regarding skills, knowledge and experience are:
Well-developed communication and interpersonal skills
Ability to deal with members of the public in a courteous and understanding manner
Confident telephone manner
Ability to cope under pressure
Ability to use own judgement, resourcefulness and common sense in response to patients enquiries and requests
Effective time management
Ability to work as part of a team and on their own
Be adaptable in an environment where the workload is constantly changing and varied
Effective keyboard skills and good spelling
An understanding, acceptance and adherence to the need for strict confidentiality
KEY RESPONSIBILITIES ADMINISTRATION
Running Welby reports, maintaining spreadsheets/planners and taking appropriate actions
Assessing and analysing questionnaires, reports and spreadsheets
Arranging appointments, tests and follow-up appointments
Ensuring good use of available appointments, prioritising clinical need as appropriate
Extracting relevant information from clinical documents which require coding




Participating in the effective running of the chronic disease review processes and how these systems are working both individually and together
Any other duties to assist with achieving QOF, Investment & Impact Fund and Enhanced Service targets i.e. administration of Learning Disability Care Plans, Baby Immunisations, COPD, baby imms and PSA, coil and pessary recalls
Assisting with processing tasks
Being a super-user for Welby; offer training and support to colleagues
Where appropriate, ensuring all other administrative work is undertaken and completed within specified timeframes
KEY RESPONSIBILITIES CLINICAL
Arranging appointments for patients as necessary
Assessing home blood pressure readings and take appropriate action
Assisting with blood pressure home monitoring loan system, booking in and out and maintaining accurate records
Supporting our immunisation programme including our seasonal flu and covid programmes
PERSONAL SPECIFICATION - ESSENTIAL
Educated to GCSE level or equivalent including Mathematics and English
Experience working with the public including on the telephone
Experience of administrative duties
Excellent communication skills (written and oral)
Strong IT skills including Office and Outlook (in particular Excel and Word)
Effective Time Management
Good Interpersonal skills
Ability to work as part of a team and autonomously
Problem solving and analytical skills
Personal Qualities
Polite and confident
Flexible and reliable
Motivated
High levels of integrity and loyalty
Sensitive and empathetic
Ability to work under pressure
PERSONAL SPECIFICATION - DESIRABLE
Experience working within a healthcare setting
SystmOne user skills
Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
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📌 Quality And Outcomes Framework (Qof) Administrator (New South Wales)
🏢 NHS Jobs
📍 New South Wales