$85,597 - $85,597 a year
Full time
2d ago , from Peter MaCallum Cancer Cente - Peter Mac
People & Culture Helpdesk
Ongoing, Full-time role – 80 hours per fortnight with a monthly ADO
Parkville location, with multiple public transport options available
Up to $85,597 per annum + salary packaging + super + five weeks annual leave
At Peter MacCallum Cancer Centre, our people are at the heart of everything we do.
We're looking for a highly organised, customer-focused People & Culture Helpdesk Officer to join our team and provide exceptional support to employees, leaders, and external stakeholders across the organisation.
As the first point of contact for the People & Culture team, you'll play an important role in shaping the employee experience.
Whether you're responding to enquiries, coordinating team activities, supporting leaders, organising events, or helping maintain the smooth day-to-day operation of the department, you'll make a meaningful contribution to the people who deliver world-class cancer care, research and education.
This is a fantastic opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service.
What You'll Be Doing
Acting as the first point of contact for People & Culture enquiries via phone, email and ServiceNow.
Providing responsive and professional support to employees, managers and external stakeholders.
Coordinating meetings, events, training programs and team activities.
Supporting the Directors of People & Culture, Employee Experience, and Health, Safety & Wellbeing with diary management and administrative support.
Assisting with departmental reporting, documentation and continuous improvement initiatives.
Supporting employee experience activities including awards, recognition programs and training events.
Contributing to Health, Safety & Wellbeing initiatives and WorkCover administration as required.
About You
A genuine passion for customer service and helping people.
Exceptional communication and relationship-building skills.
Strong organisational skills and the ability to manage competing priorities.
Excellent attention to detail and a commitment to maintaining confidentiality.
Advanced Microsoft Office skills and confidence learning new systems.
A proactive mindset with a focus on continuous improvement and problem solving.
Previous experience in HR, administration, customer service or a similar support role will be highly regarded, as will experience within healthcare or other large, complex organisations.
Our Benefits
Up to $11,660 in salary packaging to increase your take home pay
Discounted health insurance and eye care
A comprehensive health and wellbeing program
Public transport options at our doorstep and end of trip facilities for cyclists
Onsite eateries and coffee shops and relaxing rooftop garden spaces
Pathways for professional development and new career opportunities
Five weeks annual leave, 17.5% leave loading, purchased leave options and monthly ADO's
Inclusion and Belonging
Peter Mac celebrates,



values and supports a diverse and inclusive environment which reflects our vibrant community.
We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander.
We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.
For a confidential discussion about this role, please contact:
Hiring Manager: Yon Sathicq
Email: ******
______________________________________________________________________________________________________
Position Summary
As first point of contact for the department, the role provides a high-level service to all internal and external stakeholders, ensuring that all queries are actioned in line with departmental processes and procedures within a timely and professional manner.
The role is also responsible for providing administrative support and assistance to the Director People and Culture, Director Employee Experience and Director Health, Safety and Wellbeing as well as high-level administrative support to the wider People and Culture team.
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement
Classification or Salary Range
HS Grade 3
Immunisation Category C
Key Relationships
Internal
All members of the People and Culture team
Director - People and Culture
Employees
Payroll Team
External
External service providers
Other health services
Skills
Excellent customer service and people skills with the ability to build and manage key relationships across the organisation
Exceptional written and verbal communication skills
Advanced MS Office skills including Word, Excel, PowerPoint and Outlook
Familiarity working with virtual platforms such as Teams and Skype
High level of accuracy with excellent attention to detail
Highly organised and able to manage conflicting priorities
Excellent problem-solving skills
Demonstrated ability to identify process improvements and implement effective solutions
Innovative, resourceful, and adaptive to change
Qualifications in HR or related field (or progression towards)
Previous experience in a similar role with some exposure to HR practices, legislation, Awards and Agreements
An understanding of the healthcare system
Familiarity with a Learning Management System (LMS) and Human Resources Information / Payroll Systems (e.g. SAP)
Experience working in large and complex organisations, health industry experience highly regarded
Key Accountabilities
1. Provide high level service to all internal and external stakeholders, and undertake administrative functions as required to support the People and Culture Department
Respond to emails,



mail and phone queries including shared management of the Service Now (SNOW) Query Management System
Process invoices and compile Credit Card Statements for the department
Printer setup and supplies
Stationery and special-order requests
Monitor and manage office equipment to ensure function and access
Coordinate the P&C; team diary for team meetings, development days and other events
Organise team meetings and take minutes as requested
General reporting to the P&C; Director e.g. Gifts and Benefits Register, Conflict of Interest Register
Other administrative duties as required across all teams within People and Culture
Ensure confidentiality standards are always maintained
Allocate/escalate enquiries in a timely manner
2. High level administrative support for Director People and Culture, Director Employee Experience and Director Health Safety and Wellbeing
Diary management for the Director, People and Culture, including scheduling meetings, and handling communications which involve confidential matters
Ensure the Director People and Culture, Director Employee Experience and Director Health Safety and Wellbeing are appropriately prepared with relevant documentation for all meetings and events as required
Provide support on any ad hoc projects as directed by the Director People and Culture, Director Employee Experience and Director Health Safety and Wellbeing
3. Support the operations of the P&C; Advisors and Business Partners, ensuring confidentiality is maintained
Assist P&C; Advisors / P&C; Business Partners in administration of key projects as directed
Assist with updating and maintaining departmental documents, forms and policies
Participation in continuous improvement activities and projects as they relate to P&C; functions
4. Support the Employee Experience team with coordination of events and training programs
Undertake event management of training programs including catering, training preparation, reminders and participant lists
Assist in coordination of P&C; events such as but not limited to Peter Mac Length of Service Awards and Peter Mac Awards
General administration for training programs
5. Support the HSW team with Work Cover administration and initiates as required
Assist in coordination of HSW activities and initiatives as required i.e. emergency management exercises.
Work Cover administration support where required.
______________________________________________________________________________________________________
Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.
WHY WORK FOR PETER MAC
Peter Mac offer a range of advantages which support our people both personally and professionally.
Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.
#J-*****-Ljbffr

📌 People And Culture Helpdesk (Melbourne)
🏢 Peter MacCallum Cancer Centre
📍 Melbourne