Cannings Outdoor Power Equipment is seeking a full-time Customer Service Representative to join our friendly team in Mount Waverley, VIC.
In this key customer-facing role, you will be responsible for providing exceptional service and support to our valued customers, ensuring their needs are met with efficiency and professionalism.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and in-person interactions
Providing accurate product information and assisting customers with purchases, returns, and troubleshooting
Maintaining detailed records of customer interactions and resolving any issues or complaints in a timely manner
Contributing to the continuous improvement of our customer service processes and procedures
Collaborating with the wider team to ensure a cohesive and positive customer experience
What we're looking for
Demonstrated experience in a customer service or retail role, preferably within the outdoor power equipment or arboriculture industries
Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer inquiries effectively




Robust problem-solving and critical thinking skills to handle a variety of customer situations
Proficient in using technology, including customer relationship management (CRM) systems
A passionate, customer-focused mindset and a commitment to providing exceptional service
Flexible and adaptable, with the ability to work in a fast-paced environment
Experience in the outdoor power equipment industry would be an advantage
What we offer
Opportunity for career development and skills training
Employee discounts on our high-quality outdoor power equipment and accessories
In-house training program
A collaborative and inclusive team culture
About us
Cannings Outdoor Power Equipment is a leading provider of the Stihl brand of high-performance outdoor power equipment in Victoria.
We are also one of the largest suppliers of equipment for the arboriculture industry, as an importer and retailer of the highest quality ropes, harnesses and hardware.
Our family-owned business has been serving the local community for over 60 years, delivering exceptional customer service and supporting our customers with their outdoor power needs.
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📌 Customer Service - Retail (Melbourne)
🏢 Cannings Outdoor Power Equipment
📍 Melbourne