About the Company
Arlberg Hotel is one of Mount Buller's most iconic, premium alpine accommodation and hospitality destinations, offering ski-in ski-out access, unique mountain hospitality recently refurbished in-house café, dining, bar, ski hire services and a vibrant social atmosphere.
We deliver a memorable experience for every guest, whether hitting the slopes or enjoying après ski comforts.
As a high-volume, fast-paced and dynamic alpine operation, Arlberg is committed to delivering exceptional guest experiences throughout the snow season and beyond.
From weddings and conferences to retreats, group events and special celebrations, the hotel continues to evolve as a sought-after destination for both leisure and curated experiences year-round.
Opportunity to lead operations within a recognised alpine hotel
Fast-paced, rewarding environment with recurring seasonal guests
Benefits
Competitive salary + performance bonuses
Meal provided during peak season
Fast-paced, adventurous lifestyle
Ski-in, ski-out working environment with ski and lift pass all inclusive
About the Role
The Hotel Manager is responsible for the end-to-end performance of the hotel, overseeing all departments across accommodation, F&B;, ski hire services, front office, housekeeping, maintenance and property management.
This role ensures smooth day-to-day operations while also driving long-term improvements in efficiency, guest satisfaction and profitability.
This position holds responsibility acting as the operational execution lead for hotel strategy.
You'll serve as the hotel's lead ambassador and custodian of guest experience.
Combining strategic oversight with a strong floor presence, you'll ensure the seamless delivery of service excellence across all departments whilst also being hands‐on as needed.
This role is ideally suited to a proactive hospitality leader who thrives in a fast‐paced environment, enjoys being on the floor with their team and understands how to balance outstanding service with strong business results.
You'll foster a culture built on engagement, accountability, and innovation, empowering your team to deliver consistently outstanding results.
If you're a natural leader who thrives on creating memorable moments and motivating others to do the same, this is your next career‐defining opportunity.
Key Responsibilities
Strategic & Operational Leadership
Support the Executive Team as you will lead the execution of operational strategy across all hotel accommodation, F&B; and ski-hire departments, ensuring alignment with business goals
Develop and implement SOPs, seasonal readiness plans, and process improvements
Identify operational enhancements to lift guest satisfaction, efficiency, and profitability
Your role is to ensure continuity of operations and support in strategic decision-making
Manage operational budgets, P&L; performance, labour costs, forecasting, inventory management and cost control
Utilise Average Daily Rate (ADR),



Revenue Per Available Room (RevPAR) and occupancy metrics to optimise room revenue and maximise yield throughout the season.
Monitor financial KPIs across all departments, analyse performance reports, and present insights and recommendations to the GM and Executive Team
Provide accurate weekly forecasting and yield strategies to maximise occupancy and revenue
Foster a positive, high‐performing and collaborative team culture aligned with Arlberg's alpine hospitality standards
Manage and coach department heads and seasonal staffing teams to ensure all are engaged and committed to deliver excellent customer service
Lead recruitment, onboarding, training, rostering, and performance management in collaboration with department supervisors
Foster a high‐performance culture centred on accountability, teamwork, and service excellence within a fast‐paced, high‐volume environment
Accommodation & Guest Experience
Uphold Arlberg Hotel's service standards and brand values
Represent the hotel professionally through guest engagements and corporate networking.
Ensuring exceptional guest experiences from check-in to check-out across all touchpoints
Act as the escalation point for guest issues, driving timely and solutions‐focused resolutions
Monitor guest reviews/feedback (on‐site and online) and proactively improve service standards
Proactively manage occupancy levels, room readiness, and operational flow to maintain efficiency and service standards during high‐demand periods
Manage privately owned apartments under a management agreement
Oversee privately owned apartments operating under management agreements
Support manage individual and group accommodation bookings through RMS
Prepare and issue accommodation quotes, booking confirmations and reservation documentation
Proactively follow up quotes, booking enquiries and sales opportunities to maximise conversion rates
Handle guest enquiries via phone, email, online channels and booking platforms
Monitor and respond to voicemail, Booking.com correspondence and guest messages in a timely manner
Coordinate guest check‐ins and check‐outs, ensuring a seamless guest experience
Food & Beverage (F&B;) and Ski Hire Operations
Supervise all Ski Hire and F&B; outlets including restaurant, bar, café, pizzeria, roof top bar
Ensure consistent quality of food, beverage and service delivery
Oversee rostering, training and performance of F&B; and Ski Hire staff
Collaborate with Chefs and Bar Managers on menu planning, stock control and cost management
Monitor ski hire departments inventory, equipment rotation, safety standards




Educate staff on ski products and equipment fitting, safety procedures and excellent customer service
Ensure compliance with safety regulations, licensing, RSA and hospitality standards, including food safety and hygiene regulations
Oversee maintenance schedules and hotel presentation standards across all facilities and rooms
Identify operational risks and implement preventive measures
Manage contractors, maintenance schedules and compliance documentation
Partnerships & Events
Responsible for coordination of all partnerships and events
Collaborate with external event management companies to facilitate and promote seamless events from start to finish
Liaise with dedicated marketing personnel to promote events, seasonal activations, brand partnerships across digital and on‐site channels
Support the development of event calendars that align with hotel strategy, guest engagement and community involvement
Skills & Experience Required
Proven experience as a Hotel Manager (junior - intermediate) or Assistant / 2iC Manager ideally coming from hospitality, alpine/resort or holiday destination, or similar high-volume environments.
Strong knowledge of hotel, rooms revenue and solid understanding of F&B.;
Strong financial acumen with demonstrated experience managing P&L;, budgets, forecasting, and operational reporting (cost control and profitability analysis) to support the GM with strategic decision‐making.
Proficient with setting up financial reports from scratch
Proven ability in developing hotel budgets aligned with business objectives
Extensive experience across hotel operations, including F&B; Pos Systems and equipment.
Strong commercial acumen with keen eye for market trends, competitor trends, and opportunities to drive profitability and value.
Solid understanding of ADR and revenue optimisation strategies within accommodation operations.
Proficient working knowledge of accommodation management systems and reporting dashboards
Excellent leadership skills with the ability to motivate seasonal teams.
Strong communication (written and verbal) to ensure clarity across all areas of operations
Proven ability to connect, influence and build strong relationships with teams
Exceptional time management abilities and you are highly organised
Strong Stakeholder management and problem‐solving abilities.
To ensure operational continuity, you are adaptable, adaptable with working hours/days
Relevant tertiary qualification in hospitality, business, or management (highly advantageous)
Experience in seasonal hospitality environments.
Proficient with RMS
Demonstrated experience working within large hotel groups and/or serviced apartment operations.
Worked in events and closely with marketing teams
Relevant certifications- RSA (Responsible Service of Alcohol)
Knowledge of accounting platform preferred (Xero)
You must have full working rights in Australia!
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📌 Hotel Manager (Junior - Intermediate) Mt Buller | Full-Time | On-Site (Victoria)
🏢 Create Careers
📍 Victoria