Ebetis a leading gaming systems company that develops a range of networked system solutions for gaming and hospitality venues operating electronic gaming machines and loyalty systems.
A company with true passion for the industry,Ebetsupports customers across NSW and VIC and has an outstanding team of more than 65 enthusiastic champions.
The secret of our team's success is GREAT PEOPLE!
From Technical gurus to Customer Service specialists, our talented team work together to deliver results for a vibrant and exciting gaming and hospitality industry.
We're looking for aField Service Technicianto join our Hardware Operations team.
This is a hands-on, customer-facing role supporting the installation, servicing and maintenance of EBET proprietary systems and associated third-party hardware and software across customer sites.
You'll be the key link between our customers, Application Support, and internal teams—travelling to site, solving problems, and ensuring systems are operating reliably in a highly regulated gaming environment.
An on-call component forms part of this role.
Key responsibilities
Install, configure, service and upgrade EBET hardware and software
Provide technical support to customers and agents, both onsite and remotely
Perform preventative maintenance at customer venues
Diagnose faults and **escalate** complex issues where required
Log, track and close support requests in line with help desk procedures
Communicate clearly with customers on progress and resolution of issues




Assist with QA testing of EBET hardware and software
Maintain accurate documentation for installations, procedures and site data
Ensure all work complies with company policies, WH&S; requirements and gaming industry regulations
About you
You're practical, adaptable and calm under pressure, with the ability to explain technical issues to non-technical users.
You enjoy working independently in the field but also thrive as part of a collaborative team.
Ability to participate in an on-call roster is essential
Skills & experience
Minimum 2 years' experience servicing poker machines and/or electronic gaming equipment
Practical understanding of electronic components and circuits
Sound knowledge of networking concepts and basic network configuration
Experience in a technical support, helpdesk or field service role
Strong problem‐solving and troubleshooting skills
Ability to manage multiple jobs and meet SLA timeframes
Well-developed communication and customer service skills
Knowledge of gaming industry legislation or venue operations (highly regarded)
What we offer
Stable, full time role with a respected technology provider
Varied work across customer sites and technologies
Ongoing learning and development opportunities
Supportive team environment with clear processes and standards
If you're a hands‐on technician looking for a role that combines field work, technology and customer engagement, we'd love to hear from you.
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📌 Field Service Technician (Sydney)
🏢 ebet Gaming System
📍 Sydney