This mission-critical position for Restorx Regional requires the individual to be relentless in the achievement of goals related to Customer Experience, Quality of Work, Timeliness and Cost-Effectiveness. This position reports to the State Operations Manager & General Manager, Restorx VIC.
Key responsibilities
Exceed Utilisation Budget Expectations set for the current financial period for your business unit
Engage with all business units & deliver an additional service support from a claims coordinator
Assist in scheduling & day to day operations of the delivery business
Schedule a monthly meeting with Business Units to drive outcomes on quoted pool
Manage jobs where possible from a desktop supervisor role in times of volume or CAT events
Attend JLG headquarters at Doncaster once a month with BU managers to sit in on monthly internal relationship meetings
Attend one regional hub per month with Regional Ops manager to assist in driving outcomes for internal relationships
Sit in on monthly estimator sales meetings to offer assistance in client engagement for business that require additional support
Review PowerBi data in job packs with the business units & assist in getting all status outside of KPI back in line
Achieve billable target of minimum 70% monthly
About you
Ability to clearly communicate with clients
Ability to multitask, prioritise tasks and adaptable to changing conditions
Ability to clearly communicate and give direction to Subcontractors and Technicians
Have a general understanding of industry rates
Have a valid driver's license
Promote, maintain, and drive the successful execution of all OH&S; standards, practices, and systems
Ensure all company OH&S; policies are always followed
Adhere to and enforce with staff, all OH&S; requirements as prescribed by Legislation and the Johns Lyng Group
About us
Johns Lyng Group provides industry-standard project constructions. The core values at Johns Lyng Group are Respect, Integrity, Courtesy and Honesty ('R.I.C.H'). All employees must display loyalty, initiative and extreme character by going above and beyond to deliver exceptional customer service and honour their word.
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