Conference & Events Manager – IHG Hotels & Resorts
Our hotels bring people together. We're searching for a Conference & Events Manager who can lead a high‐performing team, turn opportunities into revenue and create truly unforgettable events, meetings and conferences.
Every day is different at IHG, but you'll mostly be:
Leading and developing the Conference & Events team to deliver revenue, profitability and client experience targets
Driving conversion of new business opportunities and ensuring all leads are followed up and lost business is revisited
Managing the end‐to‐end sales process from enquiry through to proposal, negotiation, contracting and handover
Building strong relationships with key clients, conference planners, and industry partners to grow repeat business
Conducting hotel site inspections and client familiarisation to showcase our event spaces, accommodation and F&B; offerings
Managing the planning and delivery of Conference & Events and Group business, ensuring every detail is accurately captured and communicated
Working closely with Sales, Food & Beverage, Rooms and Operations teams to maximise total hotel revenue across accommodation, events and food & beverage
Monitoring forecasts, revenue opportunities and business risks, providing clear insights and actions to the Commercial team
Overseeing pricing, menus and marketing collateral to ensure our Conference & Events offering remains competitive and up to date
Using Delphi,



Opera and IHG tools to maximise sales opportunities, strengthen client relationships and deliver an exceptional guest experience
Coaching and developing a team through regular feedback, performance conversations and individual development plans
What We need from you:
Minimum 5 years' experience in Conference & Events, within a hotel environment preferably in a leadership role.
Proven experience leading, motivating, training and developing a high‐performing team in a hotel environment, with a genuine interest in creating opportunities for people to grow.
Strong commercial acumen, with experience managing budgets, forecasting, P&L;, revenue targets and business performance.
A proactive approach to sales, conversion and business development, with the ability to identify and pursue recent conference, meeting and events opportunities
Exceptional client relationship and communication skills, with a proven ability to build strong relationships with both new and existing clients
A genuine passion for creating memorable event experiences, with the ability to understand client needs and deliver solutions that meet both guest expectations and hotel objectives
Excellent organisational and multitasking skills, with the ability to manage multiple events, priorities and deadlines in a fast‐paced hotel environment.
Strong problem‐solving skills and the ability to collaborate effectively across Sales, Food & Beverage, Rooms and other hotel
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