Join our agile team and become a vital part of a leading provider in the outside school hours care space. At TheirCare, we're not just about before and after school care; we're about enriching communities and providing meaningful support to families.
We're on the lookout for new Customer Support Officers to join our team at our Head Office in Hawthorn on a 6 month casual basis through a peak periods.
About The Role
This isn't your average customer service job. As a Customer Support Officer, you'll be in the administrative engine room, ensuring every family and school community we work with feels valued and supported.
Your Day-to-day Will Be a Mix Of
Inbound and occasional outbound phone support, answering questions and solving problems with a positive and empathetic approach.
Handling everything from bookings and account administration to billing inquiries.
Supporting business operations with administrative reporting and other ad-hoc duties.
This is a fixed term seasonal role to help cover our peak summer season!
6-month casual contract
Availability: 6:30am-8pm (9am-5pm during training period 1-2 months)
5 days per week (Monday – Friday)
Start date: 20/11/2026-01/12/2026
Hours: 7.5 hours per day
The role is Monday to Friday, located at our Head Office,



which is conveniently close to Hawthorn Train Station.
About You
Do you have a knack for listening and a passion for helping people? We want to hear from you.
We're Looking For Someone Who Is
An exceptional communicator with a positive, empathetic, and professional attitude.
Highly organised with strong attention to detail.
A confident user of computers and various software systems.
Able to thrive in a fast-paced environment and work effectively as part of a team.
While prior experience in a customer service role is an advantage, we value your attitude and skills above all else. An understanding of outside school hours care operations would be a bonus, but it's not a deal breaker!
Why Join Us?
At TheirCare, we pride ourselves on our supportive and inclusive team environment. You'll work alongside our experienced and welcoming customer support team, reporting to the General Manager. We are committed to your growth, offering ongoing training, support, and genuine career progression opportunities.
TheirCare has an ongoing commitment to ensuring the safety of all children, families and staff involved in our programs.
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📌 Customer Support Officers (Melbourne)
🏢 Theircare
📍 Melbourne