Clinical Support Representative - Upper Extremities
Cairns Zimmer Biomet
Job Description
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a versatile working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
We're looking for a clinically driven
Upper Extremities Clinical Support Representative
to support surgeons, theatre teams and healthcare professionals across
Far North Queensland
. This role is ideal for someone who thrives in the operating theatre, enjoys being a trusted clinical partner, and takes pride in delivering exceptional patient-focused support.
You may come from an established
orthopaedic or medical device clinical support background
, or you may be an
Allied Health professional (such as a Physiotherapist)
with strong upper limb anatomy knowledge who is ready to transition into the medical device space.
What matters most is your clinical credibility, attention to detail, and commitment to delivering outstanding support in high-pressure environments.
The successful candidate will need to be based in either
Mackay,
Cairns
or
Townsville
and some travel between cities will be required.




How You'll Create Impact
You will:
Support sales objectives by providing high-quality clinical service, advice and case support to customers
Build and maintain strong professional relationships with surgeons, registrars, nurse unit managers, theatre staff, CSSD teams and other key stakeholders
Drive appropriate utilisation of Zimmer Biomet solutions by ensuring the right product is available for the right patient
Manage nurse, registrar and surgeon engagement through lead identification, case management and structured product in-service training
Ensuring timely return and tracking of instrument sets post-procedure
Developing and maintaining surgeon-specific surgical technique and workflow documentation
Provide case support outside your defined territory when required
Actively support the Sales team in the execution of the Sales Plan and achievement of annual targets
What Makes You Stand Out
Essential
Degree qualification in Health, Nursing, Physiotherapy, Science, Business, Marketing or a related discipline
Strong communication skills with the ability to build trust and influence clinical stakeholders
Ability to become technically proficient across the assigned product portfolio
Excellent organisational and time management skills
Ability to quickly learn and retain complex clinical and technical information
A proactive, positive and solutions-focused mindset
Desirable
Previous experience working in an operating theatre environment
Working knowledge of the medical device or orthopaedic industry
Previous experience in sales or clinical support (healthcare preferred)
Travel Expectations
Frequent travel within the assigned territory (up to 90%)
Occasional out-of-territory, interstate or overseas travel as required
EOE/M/F/Vet/Disability
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