Job Title
Claims Consultant (Property and Motor)
Job Summary
Step into an end-to-end claims role with real variety across property and motor. This permanent, onsite position is suited to someone who enjoys structured work, accurate documentation, and progressing claims from lodgement through to resolution. Based in Scoresby, you'll support consistent, compliant outcomes while working closely with internal and external stakeholders.
Benefits
Permanent, full-time role (40 hours per week) in a structured claims environment
Hands-on exposure to
end-to-end claims
, including lodgement, assessment support, and ongoing management
Mix of
property and motor
claims, with underwriting backgrounds considered if you can demonstrate relevant claims process exposure
Clear process and documentation focus, ideal for someone who takes pride in accuracy and follow-through
Onsite role in
Scoresby VIC
, working closely with the team day-to-day
Key Responsibilities
Manage claims end-to-end, including lodgement and ongoing claims handling to support timely outcomes
Collect, verify,
and maintain claim documentation, ensuring records are complete and audit-ready
Support assessment steps by gathering information, progressing actions, and meeting required timeframes
Liaise with internal stakeholders and external parties to obtain updates and keep matters moving
Maintain accurate system notes and activity records across all stages of the claim lifecycle
Identify issues early, elevate complex matters appropriately, and contribute to consistent process adherence
Requirements
5-6 years' experience in insurance claims management with end-to-end exposure
Practical experience with claims lodgement and claims administration workflows
Business property claims experience is required
for at least part of the remit
Motor claims experience
is highly regarded
Robust attention to detail with confident documentation and record keeping
Ability to manage multiple matters concurrently and follow up outstanding items
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