Diya Medicals Pty Ltd is a dedicated healthcare provider committed to delivering exceptional psychiatric services and support to the Far North Queensland. We pride ourselves on maintaining a patient-centred approach whilst fostering a collaborative and supportive workplace culture. Our team is passionate about providing quality healthcare and administrative excellence to ensure smooth operations across all areas of our business.
About the role
We are seeking a detail-oriented and organised Administrative Assistant to join Diya Medicals Pty Ltd in Cairns, Queensland. This is a full-time position that plays a vital role in supporting the effective day-to-day operations of our medical practice. As an Administrative Assistant, you will be the backbone of our front-of-house operations, ensuring that all administrative processes run smoothly and that our patients receive a professional and welcoming experience from the moment they interact with our practice.
Key responsibilities
Managing reception duties, including greeting patients, answering telephone enquiries and directing calls appropriately
Scheduling and coordinating patient appointments using practice management systems
Maintaining accurate and confidential patient records and medical documentation
Processing patient registration forms and updating patient information as required
Handling routine correspondence, including emails and postal mail
Preparing and organising documents, reports and administrative files
Assisting with invoicing, billing and basic bookkeeping tasks
Ordering and maintaining office supplies and equipment
Supporting healthcare staff with administrative tasks to enable them to focus on patient care
Ensuring compliance with privacy legislation and confidentiality protocols
Performing general administrative duties as required to support the smooth operation of the practice
What we're looking for
Proven experience in an administrative or reception role, preferably within a healthcare environment
Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously
Strong written and verbal communication skills
Proficiency with computer systems and office software, including Microsoft Office suite
Experience with practice management or scheduling software is highly desirable
A professional and courteous demeanor with strong customer service abilities
Attention to detail and accuracy when handling documentation and data entry
Ability to maintain confidentiality and handle sensitive information appropriately
Flexibility and willingness to adapt to changing workplace demands
Working knowledge of privacy legislation and healthcare compliance standards is preferred
A current Working With Children Check (or willingness to obtain one) may be required
What we offer
Diya Medicals Pty Ltd is committed to creating a supportive and inclusive workplace where our staff can thrive. We offer competitive remuneration, a collaborative team environment and opportunities for professional development. We recognise the importance of work-life balance and aim to provide flexible working arrangements where possible. Our team benefits from a welcoming workplace culture that values each member's contribution and encourages open communication. We provide access to employee support resources and are committed to the wellbeing and safety of all staff members.
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