Summary
You are the advocate for the customer within Konica Minolta Sensing Americas. As a Solutions Engineer I, your primary responsibility is to develop applications for world-leading consumer electronics manufacturers using Konica Minolta and Radiant technology. To accomplish this goal, you will interact directly with potential and existing customers in person, over email, and over the phone to understand their measurement needs, and propose solutions consisting of existing technology, or help to understand requirements for new development and work with the sales team to quote. You will build a robust understanding of KMSA's technology as it relates to customer needs, and of the industries and applications we sell into. You will work closely with senior Solutions Engineers and other internal subject matter experts, taking on increasing ownership of proposals, demonstrations, and proof‐of‐concept testing as your expertise grows. To be successful in this role you should be constantly engaging internal team subject matter experts and constantly striving to understand our customers' needs and how our products meet those needs. The company will depend on you to help make sure we follow through on our commitments to our customers.
Level Distinction
Solutions Engineer I is an entry‐level position that works under the guidance of senior Solutions Engineers and takes on increasing ownership of proposals, demonstrations, and proof‐of‐concept testing as experience grows. Higher levels operate with greater independence and lead more complex customer engagements end to end.
Requirements
Essential Duties & Responsibilities
Customer & Technical Engagement
Interact directly with potential and existing customers to understand their measurement needs and application challenges
Respond to sales team and customer inquiries via phone and email in a timely manner
Provide pre‐sales technical assistance and product education
Identify technical and delivery risks early and keep customers and internal stakeholders informed of status
Develop long‐term relationships with customers through managing and interpreting their requirements
Provide technical management of product demonstrations and customer visits
Technical Proposals & Quoting
Manage the technical proposal process, ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed
Propose solutions consisting of existing KMSA technology, or help define requirements for new development, and work with the sales team to quote
Work with team members to estimate Engineering resources required to deliver solutions and create proposals for Sales and customers (including System Requirements and Specification (SRS) documents), confirming feasibility and realistic delivery commitments before quoting
Proof of Concept & Testing
Manage proof‐of‐concept testing, including:
Designing experiments and writing test procedures
Executing experiments and/or supervising resources
Providing timely, concise, and relevant reports on the completion of testing, with conclusions supported by test data
Support troubleshooting and validation of customer applications
Programming & API Support
Provide programming and API support to customers and internal teams where applicable - Python,



.NET, and Objective‐C experience a plus; AI‐forward software engineering approach expected and Claude Code highly recommended
Cross-Functional Collaboration & Handoff
Transfer pre‐sales solution understanding to the Engineering group and follow it through development and production to assure specifications are met, with clear owners, requirements, and outstanding actions at each handoff
Key account support: strategize with the Solutions Team and Sales on the best way to gain additional opportunities and move programs from the pre‐sales phase to mass production
Communicate customer requirements and application insights to Engineering and Product Management
Technical Expertise & Growth
Build working knowledge of KMSA products and industry standards, progressing toward expert‐level
Continuously build expertise in customer applications, measurement solutions, and the industries and technologies Radiant sells into
Seek guidance from senior Solutions Engineers, elevate issues early, and take increasing ownership of projects as experience grows
Document solutions and lessons learned from testing and troubleshooting to share knowledge across the team and reduce repeat issues
Apply AI tools to accelerate test development, data analysis, reporting, and documentation, using company‐approved tools and protecting customer‐confidential information
Secondary Responsibilities
Providing roadmap feedback on requests from sales/customer to Product Management
Ability to read and interpret technical documentation (product specifications, datasheets, etc.)
Speaking about our products, applications, and solutions at marketing events
Training sales teams/customers/peers
Enthusiastically pursue meeting and exceeding customer requirements
Post‐sales/production support as needed
Attending sales forecast and strategy meetings
Project management
Quality‐related activities
Testing current hardware/software
Determine best practices for customer solutions
Work with international team to align on best approach to meet customers' needs
Desired Skills & Experience
B.S. or higher in a STEM field
2+ years of engineering or related experience preferred
Strong ability to interface equally well with customers, sales staff, product development engineers, as well as production managers and technicians, in a team‐oriented environment
Experience supporting customer‐facing technical engagements is a plus
Proven problem‐solving and troubleshooting skills
Ability to manage multiple priorities and meet deadlines in a fast‐paced environment
Software/scripting skills are a plus (Python, .NET, Objective‐C); AI‐forward software engineering approach and Claude Code highly recommended
Demonstrated fluency using AI tools in day‐to‐day work (e.g., research, analysis, test scripts, documentation, proposals),



with the judgment to verify AI‐generated output before it reaches customers
Exceptional verbal and written communication skills
Travel: Approx. 30%, domestic and international
This job description shows the general scope of responsibilities for the position. Additional responsibilities can be added or deleted on an on-going basis. A job description does not constitute an employment contract.
BASE PAY RANGE
$95,000 - $110,000 DOS/E
This position is eligible for experience specific compensation ranges based on candidate experience; compensation will be aligned and determined based on these criteria. Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
KMSA is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Sensing Americas does not accept unsolicited resumes or candidate submissions from staffing agencies, search firms, recruiters, or other third‐party agencies. We are not engaging agency support for this position, and we respectfully request that agencies do not contact our team regarding this opening. Any unsolicited resumes or candidate information submitted without a signed agreement in place will be considered the property of Konica Minolta Sensing Americas, and no fees will be paid in the event a candidate is hired.
About Konica Minolta Sensing Americas
Konica Minolta Sensing Americas, Inc. works with leading brands, manufacturers, and research organizations to provide advanced measurement solutions that support product quality, consistency, innovation, and performance. With decades of expertise in color, light, display, and appearance measurement, KMSA serves a wide range of industries, including automotive, aerospace, electronics, lighting, consumer products, and manufacturing.
KMSA offers a broad portfolio of precision instruments and software solutions designed to help customers evaluate color, brightness, light, display performance, and visual quality. Our technologies enable organizations to improve quality control, strengthen manufacturing processes, reduce variation, and deliver products that meet demanding performance and appearance standards.
Benefits
Health Care Plan (Medical, Prescription Drug, Dental & Vision)
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
Retirement Plan (401(k) with Company Match)
Life Insurance and AD&D; Insurance
Short-Term and Long-Term Disability
Employee Assistance Program (EAP) and Mental Health Support
Family and Medical Leave Support
Supplemental Health Benefits, including Accident, Critical Illness and Hospital Care Insurance
Wellness Resources, including Garner Health, Health Advocate, Hinge Health, Tria Health and HUSK Marketplace
Commuter Benefits
Legal Insurance, Identity Theft Protection and Pet Insurance
Employee Discounts and Purchase Programs
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