Arcare in Melbourne seeks an IT Service Desk Team Leader to direct daily IT service desk operations, ensuring timely handling, escalation, and resolution of high-ticket requests. You will drive performance reporting and continuous improvement while maintaining efficient service desk processes.
The role requires experience leading a busy service desk, coordinating equipment orders, and mentoring staff, with robust communication to non-technical stakeholders.
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📌 It Service Desk Lead — High-Volume Support (Melbourne)
🏢 Arcare
📍 Melbourne
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