Position
Casual Guest Experience Officer – Ulladulla Holidays site, reporting to the Park Manager.
Responsibilities
Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check‐in and check‐out experience.
Convert walk‐in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals such as Net Promoter Score (NPS).
Support caretaking duties as needed, including site cleanliness, after‐hours guest assistance, and monitoring compliance with site rules.
Qualifications
Passionate about creating warm,



memorable guest experiences through genuine customer service.
Experience in hospitality or tourism, or enthusiasm for building skills in a guest‐focused role.
Confidence using Microsoft Office and booking systems such as Newbook, with a willingness to learn and grow in a tech‐enabled environment.
Collaborative teamwork, empathetic communication, and robust attention to detail.
Valid Working with Children Check.
Current automatic driver's licence.
Benefits
Staff discounts on Ingenia Holiday Parks, often exceeding 50%.
Employee referral, employee of the month, and employee of the year rewards.
Flexible work schedules to suit lifestyle.
Retailer discounts.
All applicants must be able to work in Australia and provide evidence of working rights, and must undergo a National Police Check.
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📌 Guest Experience Officer - Ulladulla Holidays (New South Wales)
🏢 Ingenia Communities Group
📍 New South Wales