We are seeking an enthusiastic and dedicated Customer Service Officer to join our team at our sports centre located in Ryde. This role is primarily focused on providing exceptional customer service and operational support during evening soccer competitions.
Available Shifts
Tuesday: 5:00 PM – 11:00 PM
Wednesday: 4:00 PM – 11:00 PM
Saturday evenings (availability highly regarded)
About the Role
As a Customer Service Officer, you will play a key role in ensuring the smooth and efficient operation of our soccer competitions. You will be the first point of contact for patrons, players, and visitors, delivering a welcoming and professional experience throughout each event. The ideal candidate will thrive in a fast-paced, community-focused sporting environment and demonstrate a genuine passion for customer service.
Key Responsibilities
Provide outstanding customer service to all patrons, players, and visitors attending evening soccer competitions
Manage front-of-house operations during scheduled competition evenings
Address customer enquiries and resolve issues in a timely and professional manner
Assist with the coordination and administration of competition activities
Ensure the safety and wellbeing of all participants and guests in accordance with centre policies and procedures
Maintain a clean, organised, and welcoming facility environment
Required Qualifications




Current First Aid and CPR certification
Valid Working With Children Check (WWC)
Skills and Attributes
Strong interpersonal and communication skills
Ability to work effectively in a team workplace as well as independently
Reliable, punctual, and professional in presentation and conduct
Previous experience in a customer service or sporting facility role is highly desirable
Flexibility to work evening shifts, including potential Saturday evenings
Why Join The Y NSW?
At The Y, you'll join a purpose-driven organisation that has been supporting children, young people, and communities across NSW for over 40 years.
We offer:
A permanent leadership opportunity with consistent weekly hours.
Meaningful work that positively impacts children's lives every day.
A supportive and values-driven culture.
Opportunities for leadership development and career growth.
The chance to work alongside passionate and dedicated professionals.
The ability to make a lasting difference in your local community.
Our Commitment to Safeguarding
The Y NSW is committed to safeguarding children and creating environments where every child feels secure, respected, heard, and supported. We expect all team members to share our commitment to child safety and wellbeing.
Safeguarding | The Y
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📌 Customer Service Officer (Sydney)
🏢 Ymca Nsw
📍 Sydney