The Avenue Family Medical Clinic – Cranbourne North VIC
The Avenue family Medical Clinic is seeking a dedicated
Medical Receptionist
to join our team in Cranbourne North, Victoria. This is a
full-time position
that plays a vital role in ensuring our clinic operates smoothly and our patients receive exceptional care from the moment they arrive. As the first point of contact for our patients, you will be instrumental in creating a welcoming and effective environment whilst managing the administrative functions that support our healthcare professionals. Your contribution will directly impact patient satisfaction and the overall success of our medical practice.
What you'll be doing
Greeting patients upon arrival and managing the reception desk in a skilled and friendly manner
Scheduling appointments and maintaining the clinic's appointment system efficiently
Processing patient registrations and collecting relevant medical history information
Answering telephone enquiries and directing calls to appropriate staff members
Managing patient files and ensuring all documentation is accurate and up to date
Processing billing and insurance claims in accordance with clinic procedures
Assisting with administrative tasks such as data entry, filing and record keeping
Maintaining confidentiality and adhering to privacy regulations and clinic policies
Supporting clinical staff by preparing consultation rooms and gathering required patient information prior to appointments
Handling patient enquiries regarding test results, prescriptions and general clinic information
What we're looking for
Previous experience as a medical receptionist or in a similar healthcare administrative role
Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously
Excellent communication skills, both written and verbal, with a professional and courteous manner




Proficiency with computer systems and experience using practice management software or medical scheduling systems
Knowledge of medical terminology and understanding of healthcare industry practices
Ability to maintain patient confidentiality and comply with privacy legislation
A patient-focused approach with genuine empathy and compassion
Reliable, punctual and committed to delivering high-quality customer service
Certificate III in Health Administration or equivalent qualification (preferred)
Experience with RACGP standards and procedures (advantageous)
What we offer
The Avenue family Medical Clinic is committed to providing our employees with a supportive and rewarding work setting. We offer
competitive remuneration
commensurate with experience, a team-oriented workplace culture and opportunities for ongoing professional development. We value work-life balance and offer flexibility where possible within the requirements of the role. Our clinic provides a modern, welcoming facility and you will be supported by experienced healthcare professionals who are passionate about delivering excellent patient care. We also provide access to staff wellbeing programmes and encourage a positive, collaborative workplace where your contributions are recognised and valued.
About us
The Avenue family Medical Clinic is a dedicated medical practice serving the Cranbourne North community. We are committed to providing comprehensive, compassionate healthcare to patients of all ages. Our team of experienced general practitioners and support staff work together to deliver high-quality medical services in a welcoming environment. We pride ourselves on building strong relationships with our patients, understanding their individual healthcare needs and providing personalised care. Our mission is to be a trusted healthcare partner in our community, offering accessible and evidence-based medical services that promote health and wellbeing.
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📌 Medical Receptionist (Melbourne)
🏢 The avenue family medical clinic
📍 Melbourne