Static Services Pty Ltd – Maroochydore QLD
Static Services | Customer Service & Scheduling
Static Services is looking for a friendly, organised and customer focused Customer Service Representative to join our supportive team on a casual basis.
Casual Customer Service Representative
This role is ideal for someone looking for consistent weekly hours, with guaranteed Saturday and Monday shifts and the opportunity to pick up additional weekday shifts depending on business demand and staffing requirements.
Why You'll Love It Here
Guaranteed Saturday and Monday shifts each week
Saturday rate of $45 per hour plus super
Weekday rate of $35 per hour plus super
Additional weekday shifts available depending on business demand
Join a team with over 1,800 five star reviews
Great training and ongoing support
A positive team culture where everyone works together
Working Hours and Pay
Saturday:
8:00am to 4:00pm at $45 per hour plus super
Monday:
7:00am to 3:00pm at $35 per hour plus super
Additional weekday shifts may be available depending on business demand and staffing requirements. All weekday shifts will be paid at $35 per hour plus super.
Initial Training
The successful applicant will be required to complete an initial training period of approximately 1 to 2 weeks during standard weekday business hours. This will allow you to learn our systems, processes and customer service standards before transitioning into the regular Saturday and Monday shifts.
Following training, the role will primarily involve Saturday and Monday shifts, with additional weekday shifts potentially available depending on business demand and staffing requirements.
About the Role




As a Customer Service Representative at Static Services, you'll play an important role in creating a excellent experience for our customers while helping coordinate schedules for our technicians.
You'll speak with homeowners, understand their needs and help ensure their experience with our team is smooth, professional and stress free.
We have established processes to help you succeed, but we're also looking for someone who can bring their own personality and warmth to every conversation.
Key Responsibilities
Answer incoming calls and provide friendly, professional customer service
Build rapport with customers and make them feel comfortable and valued
Listen to customers, understand their needs and help find the right solutions
Follow our customer service processes while keeping conversations natural and engaging
Manage bookings and technician schedules using our scheduling software
Communicate with technicians, dispatch and other office team members to keep jobs running smoothly
Provide customers with timely updates and help deliver an excellent overall experience
What We're Looking For
At least one year of experience in customer service, reception, administration or a similar role
Excellent phone manner and communication skills
Strong organisational skills and attention to detail
The ability to multitask and stay calm in a busy environment
A positive attitude and a genuine desire to help customers
Reliability and a commitment to the agreed Saturday and Monday shifts
Confidence using computers and a willingness to learn new software
Experience in trade services, scheduling or a call centre environment would be an advantage, but isn't essential for the right person.
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📌 Customer Service Representative (Queensland)
🏢 Static Services
📍 Queensland