At ARRB Systems, we believe together we can change the face of pavement management and help our customers make better, more well-informed decisions about their road network. With experience that's been hard-earned over decades, we seek to combine machine intelligence with human intelligence, to deliver incredible value and ultimately make roads safer.
We do this by developing state of the art road condition survey equipment and associated desktop and cloud-based analysis software, which is sold and used throughout the world. ARRB Systems are the leading provider of data collection services to international markets with operations in the USA, South Africa, Sweden, Singapore, South America and India, with distributors worldwide.
Innovation, integrity, teamwork, enjoyment and inclusiveness are our core values.
With our workshop and head office located in Rowville, Victoria, we are looking to add to our Global Support Team to meet the increasing support demand for our internal survey fleet, and customer base, located across the world.
About the role
We are seeking an experienced and qualified
Support Technician
. Our ideal candidate will primarily focus on technical support and customer enquiries via an online ticketing system coupled with on-site service, repair and upgrade activities of vehicle mounted road survey equipment on an ad-hoc basis.
They will assist in equipment maintenance and audit activities, work with the delivery team on commissioning projects and training of internal and external users.
Due to the global nature of the business, this role will be providing service to international customers and will work closely with staff from our international offices.
Main Duties of the Position:
Responsible for technical support and customer enquiries through the incident management system, including off the shelf sales queries,



in conjunction with the appropriate salesperson.
Carry out survey equipment maintenance and audit programs for customers with Service Level Agreements, ARRB Systems fleet, or ad-hoc maintenance / repair needs.
Provide onsite assistance for troubleshooting, maintenance, repair and calibration of ARRB Systems and customer equipment.
Work in remote locations, both domestically and internationally.
Assist the project delivery team in the quality assembly, manufacture, calibration, preparation for shipment and installation of vehicle based electronic road survey equipment.
Required Skills
Exhibit sound automotive and electrical skills including utilizing schematics and wiring diagrams
Hands on mechanical, electrical and PC repair skills, use of hand tools and electrical testing equipment
Troubleshooting and problem-solving ability for Windows-PC, TCP/IP network, auto electrical, and electronics related equipment
Advanced knowledge of Microsoft Windows platforms
High level communication & interpersonal skills with people at all levels and across cultures
Ability to manage own work and time to achieve key milestones work to tight timeframes
>5 years' experience in a technical role.
Must hold a valid Australian driver's licence
Benefits
Performance orientated, family friendly workplace
Supportive team environment
End of year performance bonus
Salary packaging
Additional leave days
On-site parking
Note: You must hold an Australian Driver's licence. A police check will be required for this position.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role. Please do NOT apply if you have a temporary visa or require sponsorship.
Only shortlisted candidates will be contacted.
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📌 Support Technician (Melbourne)
🏢 ARRB Systems
📍 Melbourne