Programmed Maintenance Services – Geelong VIC
Some of the key benefits of joining Programmed include:
Lead the revenue, invoicing and claims functions for a major maintenance services contract
Geelong-based leadership opportunity supporting a significant operational contract
Play a key role in protecting contract profitability and financial performance
Lead and develop high-performing claims and financial administration teams
Partner with operational, finance and leadership stakeholders across the business
Drive process improvement, financial governance and commercial outcomes
Full-time permanent opportunity with a leading national service delivery organisation
Career development opportunities within commercial management and operational leadership
Supportive culture focused on safety, service excellence and continuous improvement
Why You'll Love Working With Us
Some of the key benefits of joining Programmed include:
Lead the revenue, invoicing and claims functions for a major maintenance services contract
Geelong-based leadership chance supporting a significant operational contract
Play a key role in protecting contract profitability and financial performance
Lead and develop high-performing claims and financial administration teams
Partner with operational, finance and leadership stakeholders across the business
Drive process improvement, financial governance and commercial outcomes
Full-time permanent opportunity with a leading national service delivery organisation
Career development opportunities within commercial management and operational leadership
Supportive culture focused on safety, service excellence and continuous improvement
About the Opportunity
Programmed Facility Management is seeking an experienced
Invoicing Manager
to lead the contract's revenue, claims processing and invoicing functions across a major maintenance services contract based in Geelong.
This critical leadership position is responsible for overseeing contractor claims processing, client invoicing, work-in-progress (WIP) management, debtor performance, pricing governance and financial administration activities. Working closely with Finance, Operations, Performance and Vendor Management teams, you will ensure revenue is accurately captured, processed and recovered in accordance with contractual requirements.
The role offers an opportunity to build and lead a high-performing team while driving strong financial controls, effective commercial governance and continuous improvement across invoicing and claims management processes.
Location:




Geelong, Victoria
Key Responsibilities
Revenue & Invoicing Management
Lead the contract invoicing function and ensure accurate and timely revenue recovery
Oversee preparation and submission of client invoices
Monitor invoicing performance and identify risks to revenue recovery
Ensure invoice accuracy and completeness prior to submission
Investigate and resolve invoicing discrepancies and billing issues
Manage recurring billing activities and revenue processes
Claims Management
Lead the contractor claims review and processing function
Monitor claims performance, workload distribution and service outcomes
Review disputed or escalated claims requiring intervention
Ensure claims are assessed consistently and aligned with contractual requirements
Support resolution of contractor enquiries relating to claims and payments
Financial Performance & Controls
Maintain oversight of work-in-progress (WIP) and revenue recognition activities
Develop strategies to minimise invoicing delays and revenue leakage
Monitor cashflow, debtor performance and outstanding balancesSupport recovery of outstanding invoices and payment issues
Monitor financial risks, trends and performance drivers
Ensure pricing controls and financial governance processes are maintained
Leadership & Stakeholder Management
Lead Claims Team Leaders, Claims Coordinators and Financial Administration staff
Establish transparent performance expectations and service standards
Develop team capability across claims processing, invoicing and financial administration
Build effective relationships with operational leaders, contractors and finance stakeholders
Support commercial decision-making through reporting and financial insights
Reporting & Continuous Improvement
Prepare reports relating to revenue, invoicing, claims, debtors and WIP
Identify trends, risks and opportunities to improve commercial performance
Drive process improvement and system enhancement initiatives
Improve efficiency, accuracy and scalability of financial processes
Promote best-practice financial management and governance
About You
To be successful in this role,



you will be an experienced commercial or finance leader with a strong understanding of invoicing, claims management and revenue administration within a complex service delivery environment.
You will also possess:
Tertiary qualification in Finance, Accounting, Business, Commerce, Contract Management or a related discipline
Experience leading invoicing, revenue administration, claims processing or commercial support functions
Proven experience leading finance, claims or administration teams
Strong understanding of work-in-progress management, invoicing controls and revenue processes
Experience managing contractor claims or high-volume transactional functions
Strong analytical, problem-solving and decision-making skills
High attention to detail and financial accuracy
Experience working with ERP, finance or work management systems
Strong stakeholder engagement and communication skills
Highly Regarded
Experience within maintenance, construction, infrastructure, utilities or service delivery environments
Experience supporting large-scale operational contracts
Experience managing debtor performance and cashflow outcomes
Experience with pricing governance, schedules of rates and commercial controls
Experience driving automation, process improvement and operational efficiency initiatives
About Us
Programmed Facility Management is a leading provider of asset management, maintenance and project management services across a multitude of industries.
Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.
Our Commitment
Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.
We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.
If flexibility would support your success in this role, we encourage you to apply.
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📌 Invoicing Manager (Geelong)
🏢 Programmed Maintenance Services
📍 Geelong