Practice Manager – Strategy, Growth & Client Relationships
Ready to help shape the future of a growing bookkeeping and advisory practice?
The Smart Business Lounge is not your average bookkeeping and advisory firm. We're a vibrant, forward-thinking team that loves helping businesses feel empowered, organised, and in control of their finances.
As we continue to grow, we're looking for an experienced, commercially minded leader to step into a key senior role within our practice. This is a big-picture position for someone who loves strategy as much as relationships, and who wants a real seat at the table in steering where we go next.
About the Role:
This is a senior leadership role working closely with our directors and Practice Coordinator. You'll take ownership of the practice's strategic direction, financial health, and compliance framework, while being a trusted point of contact for our clients. It's ideal for someone who can balance high-level thinking with practical follow-through, and who enjoys building something rather than just maintaining it.
Your Key Responsibilities:
Drive practice strategy and growth, including business planning, service development, and identifying new opportunities
Oversee compliance and risk management across the practice, including TPB obligations, policies, procedures, and quality control
Manage the practice's internal finances, including budgeting, cash flow, profitability reporting, and financial performance tracking
Build and maintain strong relationships with key clients, acting as a senior point of contact and escalation
Lead pricing strategy and annual fee reviews,



ensuring our services are priced fairly, consistently, and profitably
Monitor practice KPIs and report to the directors with clear insights and recommendations
Work alongside the leadership team to support a high-performing, positive team culture
Who We Are Looking For:
Proven experience in a practice management, general management, or senior leadership role, ideally within an accounting, bookkeeping, or professional services firm
Strong commercial acumen with experience in business planning and growth strategy
Solid understanding of compliance and risk frameworks (TPB/ATO knowledge highly regarded)
Confident managing business finances, including budgets, forecasting, and financial reporting
Experience developing pricing models and leading fee review conversations with clients
Excellent relationship-building skills, with the ability to earn trust from clients and team members alike
A strategic thinker who's also happy to roll up their sleeves
Highly organised, proactive, and comfortable managing multiple priorities
Relevant tertiary qualifications in accounting, business, or a related field (desirable)
Extensive knowledge with Xero and cloud-based practice management tools
What We Offer:
Flexible working conditions & hours (work from home, office, or onsite with clients)
A genuine leadership role with real influence on the direction of the practice
Supportive & collaborative team workplace
Paid day off for your birthday
Work from our open-plan offices in Dunsborough
Ready to take the next step in your leadership career?
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📌 Practice Manager (Western Australia)
🏢 The Smart Business Lounge
📍 Western Australia