Some of the key perks of joining Programmed include:
Play a critical role supporting a major property maintenance and facilities services contract
Develop and manage a large contractor network across multiple service streams
Influence operational performance, service delivery and supplier outcomes
Partner with stakeholders across Operations, Compliance, HSEW, Finance and Performance teams
Drive continuous improvement initiatives and supplier capability development
Full-time permanent opportunity with a leading facilities management provider
Career development opportunities within contract management, operations and leadership
Supportive culture focused on safety, service excellence and continuous improvement
Why You'll Love Working With Us
Some of the key benefits of joining Programmed include:
Play a critical role supporting a major property maintenance and facilities services contract
Develop and manage a large contractor network across multiple service streams
Influence operational performance, service delivery and supplier outcomes
Partner with stakeholders across Operations, Compliance, HSEW, Finance and Performance teams
Drive continuous improvement initiatives and supplier capability development
Full-time permanent opportunity with a leading facilities management provider
Career development opportunities within contract management, operations and leadership
Supportive culture focused on safety, service excellence and continuous improvement
About the Opportunity
Programmed Facility Management is seeking an experienced
Vendor Manager
to support a major property maintenance services contract based in Docklands.
The Vendor Manager is responsible for the development, performance, capability and governance of the contractor network supporting service delivery across Victoria. Acting as the contract owner for subcontractor engagement and performance management, you will ensure the contractor network has the capacity, capability, compliance and operational maturity required to meet operational and contractual requirements.
Working closely with Operations, Performance, Work Coordination, Planned Maintenance, Compliance, HSEW and Finance teams, you will build solid contractor relationships, monitor performance,



drive continuous improvement initiatives and support the ongoing success of the contract.
Key Responsibilities
Develop and maintain a capable and sustainable contractor network
Manage relationships with subcontractors and service providers across multiple service streams
Ensure sufficient contractor capacity exists to meet current and future workload demands
Identify and address contractor capability gaps, performance concerns and resourcing risks
Support onboarding and integration of new suppliers and contractors
Develop contingency and succession plans for critical service providers
Monitor contractor performance against agreed KPIs and contractual requirements
Conduct contractor performance reviews and engagement meetings
Analyse performance data, quality outcomes and operational results
Develop and implement contractor improvement plans where required
Support governance processes, contractor audits and compliance activities
Maintain accurate contractor records and documentation
Support workforce and contractor capacity planning activities
Assist operational teams in managing workload allocation and supplier utilisation
Identify emerging risks and develop mitigation strategies
Drive initiatives that improve supplier performance, service quality and operational efficiency
Promote consistency, innovation and best practice across the contractor network
Prepare contractor performance reports and dashboards
Monitor and analyse service delivery trends, risks and opportunities
Develop strong working relationships across operations and support functions
Provide recommendations to management regarding supplier performance and network optimisation
About You
To be successful in this role, you will be a relationship-focused professional with robust commercial acumen and experience managing contractor or supplier networks within a service delivery environment.
You will also possess:




Experience managing subcontractors, suppliers, service providers or contractor networks
Strong understanding of contractor performance management and supplier governance
Experience operating within contractor-delivered service environments
Demonstrated ability to influence stakeholders and build effective working relationships
Excellent communication, negotiation and relationship management skills
Experience analysing operational, performance or service delivery data
Strong problem-solving and continuous improvement capability
Ability to manage competing priorities in a fast-paced environment
Current Driver Licence
Highly Regarded
Qualification in Business, Facilities Management, Procurement, Contract Management, Construction, Property or a related discipline
Experience within facilities management, maintenance services, construction, utilities or government contracting environments
Experience managing KPI-driven service contracts
Experience supporting contractor mobilisation, onboarding and capability development
Experience preparing performance reports, dashboards and management insights
About Us
Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.
Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.
Our Commitment
Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.
We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that excellent candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.

📌 Vendor Manager (Melbourne)
🏢 Programmed
📍 Melbourne