Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people's lives by providing services which enable them to live with dignity and respect.
MSS has an exciting prospect for a full-time Intake Coordinator to join our Home Care team based in Taree. The position is 38 hours per week, Monday to Friday (with the option of a 9-day fortnight).
The Intake Coordinator plays a key role in the MSS Home Care team, leading the intake process for new clients under the Support at Home program. This role is responsible for managing enquiries, conducting initial assessments, and coordinating the onboarding of new clients in a timely, person-centred, and compliant manner.
With a strong understanding of the Support at Home program and MSS's range of services, the Intake Coordinator actively promotes Home Care Packages to potential clients, families, referrers, and stakeholders. The role supports the organisation's growth by building relationships, identifying client needs, and matching them with internal MSS services. The Intake Coordinator contributes to the broader marketing and growth strategy by promoting the value of MSS services, participating in community engagement activities, and supporting referral pathways to increase awareness and access to support.
Selection Criteria
Essential Qualifications and Requirements:
A tertiary Diploma in Management, Certificate III or IV in Individualised Support, Home & Community Services, Aged Care, or Disability, or related relevant experience.
Current NSW driving licence.
Use of a reliable vehicle with current NSW registration and minimum third-party property damage insurance.
Current Nationally Coordinated Criminal History Check or willing to get one, at MSS's expense.
Skills and experience




Twelve months of Case Management intake experience.
Excellent problem-solving ability for complex issues and the ability to make appropriate decisions.
Excellent assessment and care planning skills.
Working knowledge of aged care Home Care Packages, Support at Home and the Strengthened Aged Care Standards.
Experience in assisting people to make choices that enable them to reach their full health and well-being potential.
Outstanding interpersonal and communication skills, both written and verbal.
High-level administrative skills, including the proficient use of Microsoft Office programs and willingness to use client databases.
Understanding the needs of people from a diverse range of backgrounds.
Personal Attributes:
Highly professional and able to act in a compassionate manner, with a strong person-centred care approach.
Have proven empathy for the individual needs of others.
Have a thorough understanding of privacy and confidentiality principles.
Able to work collaboratively and autonomously.
Have exceptional time management skills with the ability to prioritise and get things done.
Flexible and able to adapt.
What do we offer?
Flexible working environment with a positive work culture
Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.
Bonus leave
Work for an award-winning community organisation with career development opportunities
Option of Fitness Passport discounted gym and pool membership
Closing Date
The closing date for applications is
4pm on Friday 6th of November ****.
Further Information
Please contact
Hannah Rees
if you have any questions about the role.
Email: ****** Phone: **************.
For a full position description for this role please email: ******
We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.
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📌 Intake Coordinator (Taree)
🏢 Manning Support Services
📍 Taree