icare provides insurance and care to the people, businesses and communities of NSW. The role manages fair and empathetic resolution of complex escalated complaints across all schemes, from initial investigation to outcome communication, while partnering with internal and external stakeholders to drive root cause analysis and continuous improvement.
This is a fixed-term contract until May **** with versatile hybrid working.
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📌 Senior Escalated Complaints Resolution Lead (Hybrid) (Sydney)
🏢 icare NSW
📍 Sydney
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